Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Calgary Airport Authority Named A Top Employer In Alberta
The Calgary Airport Authority is on Mediacorp Canada Inc.’s list of Alberta’s Top Employers. The list recognizes employers that are leaders in offering exceptional places to work. It’s the fifth time the authority has been honored on this list. The authority’s key...
Pistole Visits MIA, Unveils First PreCheck Lane For International Connecting Passengers
Transportation Security Administration Administrator John Pistole announced during a visit to Miami International (MIA) that the airport would have the first dedicated TSA PreCheck lane for passengers connecting from international flights. The lane, located at the...
JCDecaux Wins IAH Advertising Concession
JCDecaux SA has been awarded a seven-year contract to provide advertising services at George Bush Intercontinental (IAH) in Houston. The contract comes with a three-year extension option, according to a company news release. The advertising program at IAH will bring a...
Long Beach Recognized With Awards
Long Beach (LGB) has received several awards stemming from its terminal restoration and the addition of a new concourse. The awards include: ● Best Food and Beverage Program – Airports Council International-North America ● 2013 Transportation Project of the Year...
PHL Opens Virtual Library
A virtual library on the D/E Connector at Philadelphia International (PHL) will give airport customers access to e-books, nearly 1,200 author podcasts and other digital content. PHL teamed with the Free Library of Philadelphia to bring that library’s content to the...
Interactive Wayfinding Launched At SFO
As part of the renovation of San Francisco International’s (SFO) Boarding Area E, the airport chose Omnivex Moxie to create an interactive wayfinding tool to guide passengers from terminal to terminal and eliminate the need for various static maps. Boarding Area E...
Capozzi Joins Jersey Mike’s
Philip Capozzi, who most recently served as general manager of the Continental/United Airlines’ Terminal C concessions program at Newark Liberty International (EWR), has joined Jersey Mike’s Subs as vice president of non-traditional development. Capozzi has been in...
SAT Annual Report Wins MarCom for BQR Advertising Firm
BQR Advertising and Public Relations Inc. won the MarCom Platinum Award for its work in creating the 2011 annual report for San Antonio International (SAT). The company also won an honorable mention for the logo and tagline it developed for the San Antonio airport’s...
PHL Names Restaurant, Retailer Of Quarter
MarketPlace Philadelphia Management has announced Jet Rock Bar & Grill in Terminal D and InMotion Entertainment in the D/E Connector as its respective Restaurant and Retailer of the Quarter for the second quarter of 2013-14. MarketPlace Philadelphia Management’s...
GRR Launches Thanks Again
Gerald R. Ford International (GRR) has teamed with the customer rewards program operator Thanks Again to offer travelers rewards when they shop, park and eat at the airport. The program will allow passengers to earn frequent-flier miles or hotel points when they...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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