Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Calgary Airport Authority Named A Top Employer In Alberta

Calgary Airport Authority Named A Top Employer In Alberta

The Calgary Airport Authority is on Mediacorp Canada Inc.’s list of Alberta’s Top Employers. The list recognizes employers that are leaders in offering exceptional places to work. It’s the fifth time the authority has been honored on this list. The authority’s key...

JCDecaux Wins IAH Advertising Concession

JCDecaux Wins IAH Advertising Concession

JCDecaux SA has been awarded a seven-year contract to provide advertising services at George Bush Intercontinental (IAH) in Houston. The contract comes with a three-year extension option, according to a company news release. The advertising program at IAH will bring a...

Long Beach Recognized With Awards

Long Beach Recognized With Awards

Long Beach (LGB) has received several awards stemming from its terminal restoration and the addition of a new concourse. The awards include: ● Best Food and Beverage Program – Airports Council International-North America ● 2013 Transportation Project of the Year...

PHL Opens Virtual Library

PHL Opens Virtual Library

A virtual library on the D/E Connector at Philadelphia International (PHL) will give airport customers access to e-books, nearly 1,200 author podcasts and other digital content. PHL teamed with the Free Library of Philadelphia to bring that library’s content to the...

Interactive Wayfinding Launched At SFO

Interactive Wayfinding Launched At SFO

As part of the renovation of San Francisco International’s (SFO) Boarding Area E, the airport chose Omnivex Moxie to create an interactive wayfinding tool to guide passengers from terminal to terminal and eliminate the need for various static maps. Boarding Area E...

Capozzi Joins Jersey Mike’s

Capozzi Joins Jersey Mike’s

Philip Capozzi, who most recently served as general manager of the Continental/United Airlines’ Terminal C concessions program at Newark Liberty International (EWR), has joined Jersey Mike’s Subs as vice president of non-traditional development. Capozzi has been in...

SAT Annual Report Wins MarCom for BQR Advertising Firm

SAT Annual Report Wins MarCom for BQR Advertising Firm

BQR Advertising and Public Relations Inc. won the MarCom Platinum Award for its work in creating the 2011 annual report for San Antonio International (SAT). The company also won an honorable mention for the logo and tagline it developed for the San Antonio airport’s...

PHL Names Restaurant, Retailer Of Quarter

PHL Names Restaurant, Retailer Of Quarter

MarketPlace Philadelphia Management has announced Jet Rock Bar & Grill in Terminal D and InMotion Entertainment in the D/E Connector as its respective Restaurant and Retailer of the Quarter for the second quarter of 2013-14. MarketPlace Philadelphia Management’s...

GRR Launches Thanks Again

GRR Launches Thanks Again

Gerald R. Ford International (GRR) has teamed with the customer rewards program operator Thanks Again to offer travelers rewards when they shop, park and eat at the airport. The program will allow passengers to earn frequent-flier miles or hotel points when they...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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