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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Inefficiencies Curbing Travel, Survey Says

Inefficiencies Curbing Travel, Survey Says

Delays and other frustrations are taking a toll on the U.S. travel industry, a new U.S. Travel Association survey conducted by Ipsos shows. The survey suggests government inefficiencies across the travel system potentially resulted in air travelers taking an average...

Jain Named To Commercial Role At JFKIAT

Jain Named To Commercial Role At JFKIAT

JFKIAT, the operator of John Kennedy International Airport (JFK) Terminal 4, announced that Belinda Jain will join the company’s executive team as vice president, customer experience and commercial, responsible for generating and managing the company’s non-aviation...

Dessert Kiosks Open At SEA

Dessert Kiosks Open At SEA

Seattle-Tacoma International Airport (SEA) announced the opening of Lowrider Cookie Company and The Confectionery, two local, women-owned businesses, to provide travelers with new option to satisfy their sweet tooth while at the airport. Both kiosks are located in the...

Pronto Brings Indian Bento to SFO

Pronto Brings Indian Bento to SFO

Pronto, the community-driven grab ‘n go marketplace from Elevate Gourmet Brands, has brought popular local purveyor Indian Bento to their San Francisco International Airport (SFO) enable travelers to sample ready-to-eat Bombay street food-inspired Indian delights with...

URW Announces New LAX Concessions

URW Announces New LAX Concessions

Unibail-Rodamco-Westfield (URW) Airports, along with Los Angeles World Airports (LAWA), announced the opening of new retail and restaurants inside the West Gates at Tom Bradley International Terminal at Los Angeles International Airport (LAX). The new dining options...

High Flying Opens Southie At OAK

High Flying Opens Southie At OAK

High Flying Foods has opened an airport location of the popular local eatery Southie at Oakland International Airport (OAK). Located in OAK Terminal 2, Southie offers travelers with fresh salads, soups, sandwiches, and breakfast made from local ingredients, and also...

Dark Horse Coffee Roasters Opens at SAN

Dark Horse Coffee Roasters Opens at SAN

Minority-owned airport concessionaire Mission Yogurt, has opened the first airport location of beloved local San Diego coffee shop Dark Horse Coffee Roasters at San Diego International Airport (SAN). Located in Terminal 1 East, the kiosk offers the brand’s signature...

ACI-World Projects Air Travel Growth

ACI-World Projects Air Travel Growth

Airports Council International World (ACI-World) is projecting that global air traffic will reach 9.4 billion passengers next year, surpassing the 2019 high of 9.2 billion passengers. ACI-World said global passenger volume in 2023 is expected to reach 8.6 billion...

SEA Gets Approval For C Concourse Expansion

SEA Gets Approval For C Concourse Expansion

The Port of Seattle Commission approved a final program budget of $399 million for the C Concourse Expansion project at Seattle-Tacoma International Airport (SEA), which will transform the area where the C and D Concourses meet by adding four additional floors to the...

AD To Open Lounge In MDW In 2024

AD To Open Lounge In MDW In 2024

Midway International Airport (MDW) said it will have its first airport lounge in autumn 2024 through a partnership with Airport Dimensions and its Priority Pass lounge membership program. To be located in the airport’s Central Market at the intersection of Concourses...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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