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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Inefficiencies Curbing Travel, Survey Says
Delays and other frustrations are taking a toll on the U.S. travel industry, a new U.S. Travel Association survey conducted by Ipsos shows. The survey suggests government inefficiencies across the travel system potentially resulted in air travelers taking an average...
Jain Named To Commercial Role At JFKIAT
JFKIAT, the operator of John Kennedy International Airport (JFK) Terminal 4, announced that Belinda Jain will join the company’s executive team as vice president, customer experience and commercial, responsible for generating and managing the company’s non-aviation...
Dessert Kiosks Open At SEA
Seattle-Tacoma International Airport (SEA) announced the opening of Lowrider Cookie Company and The Confectionery, two local, women-owned businesses, to provide travelers with new option to satisfy their sweet tooth while at the airport. Both kiosks are located in the...
Pronto Brings Indian Bento to SFO
Pronto, the community-driven grab ‘n go marketplace from Elevate Gourmet Brands, has brought popular local purveyor Indian Bento to their San Francisco International Airport (SFO) enable travelers to sample ready-to-eat Bombay street food-inspired Indian delights with...
URW Announces New LAX Concessions
Unibail-Rodamco-Westfield (URW) Airports, along with Los Angeles World Airports (LAWA), announced the opening of new retail and restaurants inside the West Gates at Tom Bradley International Terminal at Los Angeles International Airport (LAX). The new dining options...
High Flying Opens Southie At OAK
High Flying Foods has opened an airport location of the popular local eatery Southie at Oakland International Airport (OAK). Located in OAK Terminal 2, Southie offers travelers with fresh salads, soups, sandwiches, and breakfast made from local ingredients, and also...
Dark Horse Coffee Roasters Opens at SAN
Minority-owned airport concessionaire Mission Yogurt, has opened the first airport location of beloved local San Diego coffee shop Dark Horse Coffee Roasters at San Diego International Airport (SAN). Located in Terminal 1 East, the kiosk offers the brand’s signature...
ACI-World Projects Air Travel Growth
Airports Council International World (ACI-World) is projecting that global air traffic will reach 9.4 billion passengers next year, surpassing the 2019 high of 9.2 billion passengers. ACI-World said global passenger volume in 2023 is expected to reach 8.6 billion...
SEA Gets Approval For C Concourse Expansion
The Port of Seattle Commission approved a final program budget of $399 million for the C Concourse Expansion project at Seattle-Tacoma International Airport (SEA), which will transform the area where the C and D Concourses meet by adding four additional floors to the...
AD To Open Lounge In MDW In 2024
Midway International Airport (MDW) said it will have its first airport lounge in autumn 2024 through a partnership with Airport Dimensions and its Priority Pass lounge membership program. To be located in the airport’s Central Market at the intersection of Concourses...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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