Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Frank Joins Bambuza Hospitality
Bambuza Hospitality Group has named Erin Frank to the team as director of brand growth and communications. Frank brings more than 18 years experience in marketing and communications for both the publishing and technology areas. For more than a decade she ran the...
JFK Millennium Partners Issues Concessions RFQ
JFK Millennium Partners, the company hired by the Port Authority of NY/NJ to build and operate the future Terminal 6 at John F Kennedy International Airport (JFK), has launched its concessions procurement for the future East Food Hall in Terminal 6. Interested...
AI Enabled Retail Opens At JCO
A concessionaire at Jackson Hole Airport (JCO) in Wyoming has implemented an AI-enabled autonomous retail solution designed to streamline the shopping experience with touchless self-checkout technology. The UST Vision Checkout technology is deployed at the Bistro and...
OTG & Starbucks Unveil Pick Up Concept
OTG and Starbucks are partnering on the first airport Pick Up concept, with three initial locations opening in George Bush Intercontinental Airport (IAH) Terminal E this fall. The first of three openings will take place on Friday, September 29. Starbucks Pick Up will...
SAN Certifies Some Concessions As Green
San Diego International Airport (SAN) said more than half of all shops and restaurants at the airport have been certified as SAN Green Concessions in recognition of their significant efforts to conserve energy and water and reduce waste. The certification, earned by...
LAX Unveils New Budget Parking
Los Angeles International Airport (LAX) has opened LAX Budget Parking, a new parking facility to provide an affordable option for travelers at LAX, with prices ranging from $15 to $20 per day and deeper discounts available at select times. LAX Budget Parking offers...
WH Smith NA Adds Utah Jazz Store At SLC
WH Smith North America (WHSNA), incorporating Marshall Retail Group and InMotion, has opened the first-ever Utah Jazz-dedicated airport team store inside Salt Lake City International Airport (SLC). The store, located between Gate 31 and Gate 33 in a recently opened...
JFK T4 Adds Google Indoor Live View
JFKIAT, which operates John Kennedy International Airport’s (JFK) Terminal 4, announced the availability of Google Indoor Live View at Terminal 4, making it the first terminal in the New York metro area with this innovative technology. The technology provides...
Government Shutdown Looms, Threatening Travel
The U.S. Travel Association (USTA) warned that a federal government shutdown could cost the U.S. travel economy as much as $140 million a day, as it urged Congressional leaders to pass a short-term bill to fund the government. The new survey from Ipsos U.S Travel...
XWELL Adds Strech Services At Airports
Airport health and wellness company XWELL has introduced a proprietary stretching service for XpresSpa airport locations nationally. The gentle stretch session was designed specifically for travelers, helping to maintain comfort and well-being when facing long-haul...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!