Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Frank Joins Bambuza Hospitality

Frank Joins Bambuza Hospitality

Bambuza Hospitality Group has named Erin Frank to the team as director of brand growth and communications. Frank brings more than 18 years experience in marketing and communications for both the publishing and technology areas. For more than a decade she ran the...

JFK Millennium Partners Issues Concessions RFQ

JFK Millennium Partners Issues Concessions RFQ

JFK Millennium Partners, the company hired by the Port Authority of NY/NJ to build and operate the future Terminal 6 at John F Kennedy International Airport (JFK), has launched its concessions procurement for the future East Food Hall in Terminal 6. Interested...

AI Enabled Retail Opens At JCO

AI Enabled Retail Opens At JCO

A concessionaire at Jackson Hole Airport (JCO) in Wyoming has implemented an AI-enabled autonomous retail solution designed to streamline the shopping experience with touchless self-checkout technology. The UST Vision Checkout technology is deployed at the Bistro and...

OTG & Starbucks Unveil Pick Up Concept

OTG & Starbucks Unveil Pick Up Concept

OTG and Starbucks are partnering on the first airport Pick Up concept, with three initial locations opening in George Bush Intercontinental Airport (IAH) Terminal E this fall. The first of three openings will take place on Friday, September 29. Starbucks Pick Up will...

SAN Certifies Some Concessions As Green

SAN Certifies Some Concessions As Green

San Diego International Airport (SAN) said more than half of all shops and restaurants at the airport have been certified as SAN Green Concessions in recognition of their significant efforts to conserve energy and water and reduce waste. The certification, earned by...

LAX Unveils New Budget Parking

LAX Unveils New Budget Parking

Los Angeles International Airport (LAX) has opened LAX Budget Parking, a new parking facility to provide an affordable option for travelers at LAX, with prices ranging from $15 to $20 per day and deeper discounts available at select times. LAX Budget Parking offers...

WH Smith NA Adds Utah Jazz Store At SLC

WH Smith NA Adds Utah Jazz Store At SLC

WH Smith North America (WHSNA), incorporating Marshall Retail Group and InMotion, has opened the first-ever Utah Jazz-dedicated airport team store inside Salt Lake City International Airport (SLC). The store, located between Gate 31 and Gate 33 in a recently opened...

JFK T4 Adds Google Indoor Live View

JFK T4 Adds Google Indoor Live View

JFKIAT, which operates John Kennedy International Airport’s (JFK) Terminal 4, announced the availability of Google Indoor Live View at Terminal 4, making it the first terminal in the New York metro area with this innovative technology. The technology provides...

Government Shutdown Looms, Threatening Travel

Government Shutdown Looms, Threatening Travel

The U.S. Travel Association (USTA) warned that a federal government shutdown could cost the U.S. travel economy as much as $140 million a day, as it urged Congressional leaders to pass a short-term bill to fund the government. The new survey from Ipsos U.S Travel...

XWELL Adds Strech Services At Airports

XWELL Adds Strech Services At Airports

Airport health and wellness company XWELL has introduced a proprietary stretching service for XpresSpa airport locations nationally. The gentle stretch session was designed specifically for travelers, helping to maintain comfort and well-being when facing long-haul...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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