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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
DEN Partners On New Travel Assist Program
Denver International Airport (DEN) has revealed DEN Travel Assist brought to you by SkySquad, a new program designed to help travelers navigate DEN efficiently and with ease. DEN Travel Assist offers a simple online platform to book airport assistance, with rates...
TPA Begins $65M TSA Checkpoint Expansions
Tampa International Airport has announced expansions of both the Transportation Security Administration (TSA) checkpoints at Airsides A and E, to address inadequate space for modern security needs. At Airside A, the passenger boarding level will expand by 20,560...
LAX’ Erbacci Urges New Concessions Approaches
Current airport strategies for concessions are not working and should be revised, according to Justin Erbacci, CEO for Los Angeles World Airports. Speaking at the Future Travel Experience Conference in Long Beach this week, Erbacci called concessions a “necessary...
SJC Pilots the BBGo Vehicle For Travelers
San José Mineta International Airport (SJC) has launched a pilot program for BBGo Autonomous Personal Mobility Vehicles by San José-based tech start-up Blueberry Technology. The vehicles are aimed for those who do not want to use a wheelchair but who may still want...
Fraport Opens Specialty Shops At BNA
Fraport Tennessee, a division of Fraport USA, has opened seven new specialty retail locations at Nashville International Airport (BNA), including the first duty-free duty-paid shopping destination at the airport. Located in Concourse A/B, the 1058-square feet The...
Noble Named CEO of LaGuardia Gateway Partners
LaGuardia Gateway Partners, the manager and developer of LaGuardia Airport’s new Terminal B, has named Suzette Noble as its new chief executive officer, succeeding outgoing CEO Frank Scremin in the role. Noble, also an executive with Vantage Airport Group, has been...
Urban Juicer Opens At PHL
Urban Juicer, which provides travelers with fresh juices and healthful meals such as the “The Brain Booster Bowl” and “The Sunrise Sandwich,” has opened at Philadelphia International Airport (PHL). The Urban Juicer at PHL is operated by SLA Worldwide, an Airport...
PS Private Luxury Terminal Opens At ATL
PS, the private luxury terminal service for commercial flights, is now open at Hartsfield–Jackson Atlanta International Airport (ATL). Aimed at high-end travelers, PS opens its first private luxury terminal as Los Angeles International (LAX) in 2017 and the expansion...
OTG Hires Piarulli, Mullaney To Executive Roles
OTG has appointed Raffaele Piarulli as its new chief operating officer and named Michael Mullaney as executive vice president of business development. Piarulli will assume the responsibilities of COO from OTG's previous president & COO, Aaron Kling, who continues...
AMEX To Open Centurion Lounge At EWR
The Port Authority of New York and New Jersey (PANYNJ) and American Express announced plans for the first Centurion Lounge at Newark Liberty International Airport (EWR). At 18,000 square feet, the new Centurion Lounge in the new EWR Terminal A will open in 2016 will...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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