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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

DEN Partners On New Travel Assist Program

DEN Partners On New Travel Assist Program

Denver International Airport (DEN) has revealed DEN Travel Assist brought to you by SkySquad, a new program designed to help travelers navigate DEN efficiently and with ease. DEN Travel Assist offers a simple online platform to book airport assistance, with rates...

TPA Begins $65M TSA Checkpoint Expansions

TPA Begins $65M TSA Checkpoint Expansions

Tampa International Airport has announced expansions of both the Transportation Security Administration (TSA) checkpoints at Airsides A and E, to address inadequate space for modern security needs. At Airside A, the passenger boarding level will expand by 20,560...

LAX’ Erbacci Urges New Concessions Approaches

LAX’ Erbacci Urges New Concessions Approaches

Current airport strategies for concessions are not working and should be revised, according to Justin Erbacci, CEO for Los Angeles World Airports. Speaking at the Future Travel Experience Conference in Long Beach this week, Erbacci called concessions a “necessary...

SJC Pilots the BBGo Vehicle For Travelers

SJC Pilots the BBGo Vehicle For Travelers

San José Mineta International Airport (SJC) has launched a pilot program for BBGo Autonomous Personal Mobility Vehicles by San José-based tech start-up Blueberry Technology. The vehicles are aimed for those who do not want to use a wheelchair but who may still want...

Fraport Opens Specialty Shops At BNA

Fraport Opens Specialty Shops At BNA

Fraport Tennessee, a division of Fraport USA, has opened seven new specialty retail locations at Nashville International Airport (BNA), including the first duty-free duty-paid shopping destination at the airport. Located in Concourse A/B, the 1058-square feet The...

Noble Named CEO of LaGuardia Gateway Partners

Noble Named CEO of LaGuardia Gateway Partners

LaGuardia Gateway Partners, the manager and developer of LaGuardia Airport’s new Terminal B, has named Suzette Noble as its new chief executive officer, succeeding outgoing CEO Frank Scremin in the role. Noble, also an executive with Vantage Airport Group, has been...

Urban Juicer Opens At PHL

Urban Juicer Opens At PHL

Urban Juicer, which provides travelers with fresh juices and healthful meals such as the “The Brain Booster Bowl” and “The Sunrise Sandwich,” has opened at Philadelphia International Airport (PHL). The Urban Juicer at PHL is operated by SLA Worldwide, an Airport...

PS Private Luxury Terminal Opens At ATL

PS Private Luxury Terminal Opens At ATL

PS, the private luxury terminal service for commercial flights, is now open at Hartsfield–Jackson Atlanta International Airport (ATL). Aimed at high-end travelers, PS opens its first private luxury terminal as Los Angeles International (LAX) in 2017 and the expansion...

OTG Hires Piarulli, Mullaney To Executive Roles

OTG Hires Piarulli, Mullaney To Executive Roles

OTG has appointed Raffaele Piarulli as its new chief operating officer and named Michael Mullaney as executive vice president of business development. Piarulli will assume the responsibilities of COO from OTG's previous president & COO, Aaron Kling, who continues...

AMEX To Open Centurion Lounge At EWR

AMEX To Open Centurion Lounge At EWR

The Port Authority of New York and New Jersey (PANYNJ) and American Express announced plans for the first Centurion Lounge at Newark Liberty International Airport (EWR). At 18,000 square feet, the new Centurion Lounge in the new EWR Terminal A will open in 2016 will...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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