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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Whitaker Nominated For FAA Leadership

Whitaker Nominated For FAA Leadership

President Joe Biden on Thursday announced his intent to nominate Michael G. Whitaker to serve as administrator of the Federal Aviation Administration. The nomination comes as Congress is seeking to pass a FAA Reauthorization funding bill before the end-of-month...

Delaware North Opens Amazon-Powered Store

Delaware North Opens Amazon-Powered Store

Delaware North has opened a new store with Amazon’s Just Walk Out technology and Amazon One at Fort Lauderdale-Hollywood International Airport (FLL). The store – The Market on Las Olas – is now open post-security in Terminal 3 along the connector walkway between...

Capital One Lounge Opens At DCA

Capital One Lounge Opens At DCA

Capital One has opened a new lounge at Washington Dulles International Airport (IAD) to provide travelers with a place to relax and recharge, as well as enjoy coffee, a full bar and food options. The new 8,500 square-foot Capital One Lounge, located just beyond the...

MCO Launches Visitor Pass Program

MCO Launches Visitor Pass Program

Orlando International Airport (MCO) has launched the Experience MCO Visitor Pass Program to enable the non-traveling public to explore the architecture, interactive media and services in the recently opened Terminal C. The program, currently in its pilot stage, will...

Meridiam Acquires Conrac Solutions

Meridiam Acquires Conrac Solutions

Global infrastructure developer Meridiam has acquired Conrac Solutions, which develops and operates consolidated rent-a-car facilities in partnership with airports and the rent-a-car industry across the U.S. Meridiam said the acquisition helps it expand its commitment...

BWI to Host SynergyBWI Networking Event

BWI to Host SynergyBWI Networking Event

Baltimore/Washington International Thurgood Marshall Airport (BWI) will host its annual SynergyBWI Business Networking Event on Monday, September 18. The event is held to educate local, small and minority businesses on the opportunities at the airport. SynergyBWI lets...

URW Airports To Partner With Plug and Play

URW Airports To Partner With Plug and Play

Plug and Play, a corporate innovation platform is partnering Unibail-Rodamco-Westfield (URW) Airports to better provide customers with a more seamless travel experience while driving commercial performance to the benefit of all stakeholders. Silicon Valley-based Plug...

LAS To Host Outreach Event

LAS To Host Outreach Event

Las Vegas’ Harry Reid International Airport (LAS) will host a “community connection” airport specialty outreach event on Thursday, September 7. The airport is inviting retailers, vendors and artisans from Nevada to meet the LAS concessions team, network with...

AUS Breaks Ground on Expansion Project

AUS Breaks Ground on Expansion Project

Austin-Bergstrom International Airport (AUS) held a groundbreaking ceremony this week for the airport’s West Gate Expansion that will add new gates and more than 84,500 square feet over three levels of apron, concourse and mezzanine space. National, state and local...

City Approves Funding for HOU Expansion

City Approves Funding for HOU Expansion

The Houston City Council unanimously approved the first installment towards a total of $470 million in funding to expand the West Concourse at William P. Hobby Airport (HOU) that will add seven additional gates for both domestic and international flights. Scheduled to...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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