Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Whitaker Nominated For FAA Leadership
President Joe Biden on Thursday announced his intent to nominate Michael G. Whitaker to serve as administrator of the Federal Aviation Administration. The nomination comes as Congress is seeking to pass a FAA Reauthorization funding bill before the end-of-month...
Delaware North Opens Amazon-Powered Store
Delaware North has opened a new store with Amazon’s Just Walk Out technology and Amazon One at Fort Lauderdale-Hollywood International Airport (FLL). The store – The Market on Las Olas – is now open post-security in Terminal 3 along the connector walkway between...
Capital One Lounge Opens At DCA
Capital One has opened a new lounge at Washington Dulles International Airport (IAD) to provide travelers with a place to relax and recharge, as well as enjoy coffee, a full bar and food options. The new 8,500 square-foot Capital One Lounge, located just beyond the...
MCO Launches Visitor Pass Program
Orlando International Airport (MCO) has launched the Experience MCO Visitor Pass Program to enable the non-traveling public to explore the architecture, interactive media and services in the recently opened Terminal C. The program, currently in its pilot stage, will...
Meridiam Acquires Conrac Solutions
Global infrastructure developer Meridiam has acquired Conrac Solutions, which develops and operates consolidated rent-a-car facilities in partnership with airports and the rent-a-car industry across the U.S. Meridiam said the acquisition helps it expand its commitment...
BWI to Host SynergyBWI Networking Event
Baltimore/Washington International Thurgood Marshall Airport (BWI) will host its annual SynergyBWI Business Networking Event on Monday, September 18. The event is held to educate local, small and minority businesses on the opportunities at the airport. SynergyBWI lets...
URW Airports To Partner With Plug and Play
Plug and Play, a corporate innovation platform is partnering Unibail-Rodamco-Westfield (URW) Airports to better provide customers with a more seamless travel experience while driving commercial performance to the benefit of all stakeholders. Silicon Valley-based Plug...
LAS To Host Outreach Event
Las Vegas’ Harry Reid International Airport (LAS) will host a “community connection” airport specialty outreach event on Thursday, September 7. The airport is inviting retailers, vendors and artisans from Nevada to meet the LAS concessions team, network with...
AUS Breaks Ground on Expansion Project
Austin-Bergstrom International Airport (AUS) held a groundbreaking ceremony this week for the airport’s West Gate Expansion that will add new gates and more than 84,500 square feet over three levels of apron, concourse and mezzanine space. National, state and local...
City Approves Funding for HOU Expansion
The Houston City Council unanimously approved the first installment towards a total of $470 million in funding to expand the West Concourse at William P. Hobby Airport (HOU) that will add seven additional gates for both domestic and international flights. Scheduled to...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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