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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

XpresSpa Joins THANKS AGAIN Network

XpresSpa® has joined forces with the THANKS AGAIN® Traveler Reward Program to help travelers earn extra frequent flier miles. Travelers will be able to automatically earn miles at all 41 locations in more than 16 airports in the U.S. and Europe. Points will be awarded...

BlackBerry® from Wireless Giant® Store Lands At CLT

BlackBerry® from Wireless Giant® has opened a store at Charlotte Douglas International (CLT). The store, opened by Wireless Giant and Project Horizon dba InMotion Entertainment, can be found in Concourse D/E and offers BlackBerry smart phones from AT&T, Sprint and...

Pacific Gateway Concessions Hires Beaton For VP Role

Drake Beaton has been named vice president of new business development for Pacific Gateway Concessions LLC. "Drake brings a wide range of experience that complements our team, and coupled with his energy, drive and passion to succeed, we look forward to continuing our...

DFW To Be Home To 1st Post-Security 7-Eleven

The first post-security 7-Eleven will arrive at Dallas/Fort Worth International (DFW) in 2013 as part of the airport's Terminal Renewal and Improvement Program. Travelers will be able to buy some of their favorite products such as Slurpee® drinks and specialty grilled...

AIRMALL® USA Takes Issue With UNITE HERE! Report

AIRMALL USA is rebutting a report by UNITE HERE!, which attacks the developer model. AIRMALL manages and develops the retail, food and beverage concessions at Pittsburgh International Airport (PIT), Boston Logan International Airport (BOS) in Terminals B and E,...

AUS, Boingo Offer Passengers 30 Minutes Of Free Wi-Fi Access

Travelers at Austin-Bergstrom International (AUS) are now able to use 30 minutes of free Wi-Fi access, thanks to a partnership between the city of Austin Aviation Department and Boingo Wireless. "Austin's airport was the first to have Wi-Fi back in 2000," says Austin...

Earl Of Sandwich Tavern, Ruby Tuesday Land At EWR Terminal A

Earl of Sandwich Tavern and Ruby Tuesday have joined the concessions offerings at Newark Liberty International (EWR) Terminal A. "Earl of Sandwich and Ruby Tuesday provide passengers flying through Newark with classic American comfort food choices," says Ellery...

3 Airports Feature New Art Exhibits

New art exhibits are bringing more culture to three airports: Los Angeles International (LAX), Miami International (MIA) and Nashville International (BNA). Los Angeles World Airports and the city of Los Angeles Department of Cultural affairs have put three exhibitions...

Paradies Inks 7-Year Deal For Retail Concessions At SLC

The Paradies Shops has signed a seven-year contract to bring a mix of national, regional and local retail concepts to Salt Lake City International (SLC). Among the retailers will be Red Onion TravelMart, featuring a deli atmosphere within a convenience-store setting;...

It’s A Fiesta At LGA With Opening Of MexiJoe’s Grill

MexiJoe's Grill is spicing things up in the center food court at LaGuardia's (LGA) Central Terminal. The eatery offers classic Mexican dishes and signature items including Beef Barbacoa Burritos, chicken fajita rice bowls and carne asada tacos. It was opened by and is...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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