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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

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Seattle’s Best, Samuel Adams Brewhouse Land At FWA

A Seattle's Best Coffee and Fort Wayne's first Samuel Adams Brewhouse have opened post-security at Fort Wayne International (FWA). "We are excited to bring a new dining experience to travelers in the airport," said Tasneem Vakharia, president of First Class...

OTG Management To Lead Dining Overhaul At MSP’s Delta Hub

Continuing their partnership, Delta Air Lines has selected OTG Management to lead an enhanced food and beverage program at its hub at Minneapolis-St. Paul International (MSP). The overhaul is part of Delta's $2B investment to improve the travel experience for its...

Hudson Joint Venture Wins Bid For Concessions Space In DFW

HG Regali DFW JV, a joint venture composed of Hudson Group and Regali Inc., a local ACDBE operator, has been selected by Dallas/Fort Worth International (DFW) for a concessions package for Terminal A. For the request for proposals, the team proposed a 2,157 sq. ft....

DFW Awards Contracts For 23 Concessions Packages In Terminal A

Dallas/Fort Worth International (DFW) has finalized plans for 23 concessions packages totaling 31 locations, part of a new concessions program for the airport's Terminal A, which is undergoing renovation as part of the airport's $1.9B terminal renewal and improvement...

Board Approves 2 Dining Contracts For LAX

Two 10-year contracts for food and beverage concessions for Los Angeles International's (LAX) Terminals 4, 7 and 8 were approved by the Board of Airport Commissioners on May 16. The new concessions, almost all of which are concepts based in the city of Los Angeles or...

Indianapolis Airport Authority Opens Nature Park

As part of its commitment to the residents of Hendricks County and the surrounding area, the Indianapolis Airport Authority has partnered with Hendricks County Parks and Recreation and the U.S. Fish and Wildlife Service to open the Sodalis Nature Park. The park, named...

PHL Honors 8 Employees For Helping Others

Philadelphia International (PHL) and the Philadelphia Convention & Visitors Bureau have presented the Five Star Awards to eight employees who took extraordinary measures to help others at the airport. The awards were distributed at a ceremony at the airport's...

Airport Lounges Give Travelers At BWI, RDU A New Place To Relax

Airport lounges have recently opened at two airports: Baltimore/Washington International Thurgood Marshall (BWI) and Raleigh-Durham International (RDU). At BWI, Airspace Lounge opened May 7 in Concourse D and is available for customers flying any airline. The company...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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