Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

EU Decides To Defer Implementing Looser Restrictions On LAGs

Airports Council International has released a bulletin to notify its members that the European Commission has decided to defer the implementation of the partial lifting of the restriction for travelers carrying liquids, aerosols and gels. The EC had originally...

ATL Offers New Way For Travelers To Save Money At Concessions

Travelers at Hartsfield-Jackson Atlanta International (ATL) have a new way to save on purchases at airport concessions. Using their smart phones, shoppers will be able to use quick response codes for discounts at food and beverage and retail establishments. The codes...

Charley’s Grilled Subs Signs Contract For Location In DXB

Charley's Grilled Subs has signed its 12th location in the United Arab Emirates, this one at the Dubai International's (DXB) Terminal 1; it is slated to open in May. "Dubai has welcomed Charley's Grilled Subs with open arms since I introduced my flagship location, and...

2 Peet’s Coffee & Teas Open At New SFO Terminal 2

High Flying Foods has launched two Peet's Coffee & Teas at San Francisco International's (SFO) newly opened Terminal 2. "Passengers will enjoy the freshest coffee, grown, roasted and served entirely through sustainable methods, with fresh pastries baked on-site...

STL Reopen, Operating After Devastating Tornado

Days after a tornado ripped through Lambert-St. Louis International (STL), the airport is back up and running.The twister on April 22 caused the airport to suspend all inbound and outbound flights. By late Saturday, the first arrivals were landing at STL; by Tuesday,...

Report Shows LAX Projects A Boon For City

A report released April 19 by the Los Angeles County Economic Development Corp. shows new construction at Los Angeles International (LAX) has created 39,900 jobs and has helped the Los Angeles area recover from the economy's struggles. "The LAX modernization project...

MWAA Announces Free Wi-Fi Service At DCA, IAD

Wireless Internet service is now free at Ronald Reagan Washington National (DCA) and Washington Dulles International (IAD). The Metropolitan Washington Airports Authority had previously charged a fee for the service if travelers didn't have a subscription with a major...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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