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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

OAK Embarks On Carbon Emissions Effort

OAK Embarks On Carbon Emissions Effort

Port of Oakland has developed an aggressive program to reduce carbon emissions at Oakland International Airport (OAK) that will require airlines and airport stakeholders to commit to a complete review of greenhouse gas (GHG) inventories. Member airports must also...

Washington, Wimbush Named To Equity Committee

Washington, Wimbush Named To Equity Committee

Phil Washington, CEO of Denver International Airport (DEN) and Eboni Wimbush, president and CEO of the Airport Minority Advisory Council are among the 24 member appointed by U.S. Transportation Secretary Pete Buttigieg to serve on the Advisory Committee on...

RDU Adds Parking Guidance System

RDU Adds Parking Guidance System

Raleigh Durham International Airport (RDU) will install a new parking guidance system throughout the parking deck to help guests find a space faster. The system recently passed the testing phase on Level 6 and will be installed on the remaining levels by spring...

Stevens Named MEM VP Operations

Stevens Named MEM VP Operations

The Memphis-Shelby County Airport Authority (MSCAA), operator of Memphis International Airport (MEM), has named Marshall Stevens as vice president of operations. Stevens brings more than 30 years of aviation experience to his new role, most recently serving as deputy...

XWELL Extends Contract With CDC

XWELL Extends Contract With CDC

XWELL has extended its collaboration with the U.S. Centers for Disease Control and Prevention’s (CDC’s) for their Traveler-based Genomic Surveillance (TGS) program  that has been in place since 2021. The new contract for approximately $16 million will extend the work...

HMSHost Opens 2nd Southern Grounds at JAX

HMSHost Opens 2nd Southern Grounds at JAX

HMSHost opened its second Southern Grounds café at Jacksonville International Airport (JAX) to provide travelers pre-security a chance to experience a modern, chef-driven coffee house. Both JAX Southern Grounds locations also feature a lunch and dinner menus, a full...

SSP Wins Contract For FAT Concessions

SSP Wins Contract For FAT Concessions

SSP America, a division of SSP Group, has been awarded a contract to operate a collection of post-security restaurants at Fresno Yosemite International Airport (FAT), including Peet’s Coffee, Ike’s Love & Sandwiches, and Mad Duck Craft Brewing Co. Under the new...

ABE Opens Expanded Terminal

ABE Opens Expanded Terminal

A $35 million terminal expansion and checkpoint upgrade was unveiled this week at Lehigh Valley International Airport (ABE). The new 40,000 square foot terminal and four-lane security checkpoint upgrades include new equipment provided by the TSA, new vertical...

DFW Begins Constructing Sustainable Utility Plant

DFW Begins Constructing Sustainable Utility Plant

Dallas Fort Worth International Airport (DFW) has begun construction on a new $234 million electric Central Utility Plant (eCUP) that will provide sustainably powered heating and cooling capacity to support the growth of the airport. When completed in mid-2025, the...

Fraport Offers New BNA Concession Opportunities

Fraport Offers New BNA Concession Opportunities

Fraport Tennessee, a division of Fraport USA, said it has eight leasing opportunities for new retail, food and drink at in the soon-to-be-expanded Concourse D at Nashville International Airport (BNA). The eight new locations will occupy 15,642 square feet of space in...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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