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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Sugar Pop Makes Airport Debut At MSP

Sugar Pop: Toys & Treats at MSP, which offers packaged candy, grab-and-go treats and children's gifts, has debuted its first two airport locations at Minneapolis-St. Paul International (MSP). The store also specializes in candy-themed gifts and apparel, including...

HMSHost Opens Concepts At MIA, SFO

HMSHost Corp. has given shoppers new choices at two airports. Together with Master ConcessionAir and LorenaGARCIA Cocnia, it has debuted Bacardi Mojito Bar at Miami International (MIA). "We proudly welcome the new Bacardi Mojito Bar to MIA's North Terminal, where...

European Commission Announces Changes To LAG Rules

According to a bulletin from Airports Council International World, there has been a change in European Commission regulations concerning the security restrictions on passengers carrying liquids, aerosols and gels. Effective April 29, the EC will allow travelers to...

LS Travel Retail Earns Honors At HKG

LS Travel Retail ASPAC, a division of the Lagardé¨re Services group, has been recognized for its customer service at Hong Kong (HKG).  "I am delighted to again see our local team take out these four awards today for customer service excellence in HKIA," says...

TPA Announces 3 New Board Members

Bob Buckhorn is not just the new mayor of Tampa, Fla.; he is also the new assistant secretary/assistant treasurer of the board of Tampa International (TPA). The unanimous vote happened during the April 7 meeting of the board, which also announced two new members of...

Timothy’s World Coffee Now Brewing At CLE

Timothy's World Coffee, a Canadian-based café© chain, has opened its first location at a U.S. airport. The 600 sq. ft. store can be found on Concourse D at the AIRMALL at Cleveland-Hopkins International (CLE). "Authentic, premium coffees coupled with the warmth of a...

DEN Bonds Sell Out In 1 Day

The city and county of Denver, Colo., planned to offer a two-day sale period to retail and institutional investors for its $349M of Series 2011A Airport System Revenue Bonds for its department of aviation, the largest alternative minimum tax transaction in more than...

2 Notices In Federal Register May Apply To Airport Operators

The Federal Register published two notices last week that may pertain to airport operators. The notices suggest rules that put forth menu-labeling provisions of the Affordable Care Act of 2010 and would require restaurants and food-vending machines to supply calorie...

SSP Debuts Urban Crave At George Bush Intercontinental

Urban Crave has given travelers at George Bush Intercontinental (IAH) something new to, well, crave. The airport's newest dining option, part of the SSP America family, offers authentic street cuisine such as "haute dogs," 10-inch corn dogs wrapped in bacon and deep...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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