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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Columbus Lays Groundwork For New Terminal

Columbus Lays Groundwork For New Terminal

The Columbus Regional Airport Authority is laying the groundwork for a new terminal  at John Glenn Columbus International Airport  (CMH). Construction on the new facility is expected to start next year and be completed by 2029, with a reported price tag of $2 billion....

AVL Breaks Ground On AVL Forward

AVL Breaks Ground On AVL Forward

Asheville Regional Airport (AVL) last week broke ground on AVL Forward, the most significant infrastructure endeavor in the airport's 60-plus year history. The project is expected to cost $400 million, with a new terminal as the cornerstone of the project. The airport...

BDL Announces Parking Rebrand

BDL Announces Parking Rebrand

The Connecticut Airport Authority (CAA), operator of Bradley International Airport (BDL), announced a new brand identity for the parking system at the airport. The sPARK system offers improvements that make it easier for passengers to navigate and use. Passengers will...

MIA Opens New Burger King

MIA Opens New Burger King

Burger King unveiled its new restaurant at Miami International Airport (MIA), which is part of a next step in the restaurant brand’s “Reclaim the Flame” strategy. The new restaurant, located inside MIA’s South Terminal food court between concourses H and J, will...

Nowitzki Opens At DFW

Nowitzki Opens At DFW

Basketball legend Dirk Nowitzki has opened a new restaurant at Dallas/Fort Worth International Airport (DFW). The menu features some of the former Dallas Mavericks Hall of Fame player’s favorite meals and drinks. Located in Terminal C, the restaurant features modern...

Avports In Deal For Lower-Carbon Energy Solution

Avports In Deal For Lower-Carbon Energy Solution

Airport management and operations company Avports has signed a memorandum of understanding with energy technology company Baker Hughes to develop, implement and operate onsite microgrid solutions for the airport industry. The collaboration agreement addresses...

Nance Named TPA Concessions Director

Nance Named TPA Concessions Director

The Hillsborough County Aviation Authority has named Stacey Nance as director of airport concessions at Tampa International Airport (TPA), responsible for the development, implementation and management of food and beverage, retail, advertising, passenger services and...

ATL, DFW, DEN Lead In Passenger Traffic

ATL, DFW, DEN Lead In Passenger Traffic

Airports Council International – North America (ACI-NA) released its 2022 North American Airport Traffic Summary containing passenger and cargo traffic statistics, with Hartsfield-Jackson Atlanta International Airport (ATL) again topping the passenger traffic list...

Freni Named Interim Massport CEO

Freni Named Interim Massport CEO

Massport Director of Aviation Ed Freni will take over as interim CEO of Massport in November, when current CEO Lisa Wieland plans to step down after four years at the helm. Massport operates Boston Logan International Airport (BOS). Freni will continue his duties as...

HMSHost Opens Angie’s Subs at JAX

HMSHost Opens Angie’s Subs at JAX

HMSHost said it will open iconic local restaurant Angie’s Subs at Jacksonville International Airport (JAX) to provide travelers with subs and sweet tea. Slated to open in early 2024, the 800-square-foot quick-service restaurant will offer the convenience of food fast...

MAGAZINE

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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