Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
CVG Adds Hot Sauce Vending Machine
The Cincinnati/Northern Kentucky International Airport (CVG) has partnered with Cincinnati-based Dude, Seriously, LLC, to offer a unique hot sauce vending machine at the airport. Located in Concourse A, the “Dude, Seriously Hot Sauce” vending machine features the...
Brooks Named VP, CFO at GSP
The Greenville-Spartanburg Airport District has named Thomas Brooks to the position of vice president and chief financial officer. As CFO, Brooks is responsible for developing and executing the Greenville-Spartanburg Airport (GSP) fiscal strategy, as well as...
Clear Channel Burberry Partner For JFK T4 Activation
Clear Channel Airports, Burberry and Coty have partnered with JFK International Air Terminal, LLC on a pop-up experiential retail activation. Travelers through John F. Kennedy International’s Terminal 4 can visit the temporary installation and test the Burberry...
CDA To Partner On College Course
The Chicago Department of Aviation (CDA), operator of O’Hare International (ORD) and Midway International (MDW) airports, in partnering with City Colleges of Chicago for a free continuing education course called Chicago Department of Aviation Career Prep. Beginning in...
OAK Appoints Simon As Interim Director
The Oakland Board of Port Commissioners has confirmed the appointment of Craig Simon as its interim director of aviation overseeing Oakland International Airport (OAK). Simon took over the OAK reins from Bryant Francis, who served in the position for seven years, and...
Fraport Adds Vending At CLE
Fraport USA has commenced two vending partnerships for locations at Cleveland International Airport. The developer has partnered with Farmer’s Fridge, which vends fresh, healthy, ready-to-eat meals, for four locations: Gate A8, Gate B1, Gate C3 and Gate C17/ A...
SFO Adds Tele-Medicine Option
San Francisco International Airport (SFO) unveiled a new program that lets airport workers and travelers book virtual medical visits with credentialed health providers. After the employees and/or passengers book the appointment through gohealthuc.com/dignity, the...
Clear Channel Airports Signs AUS Deal
Clear Channel Outdoor, Airports Division said it has signed a new long-term 10-year contract with Austin-Bergstrom International Airport (AUS). The award continues the relationship between AUS and Clear Channel Outdoor, Airports Division, who have partnered for 13...
RNO Continues Terminal Upgrade
The Reno-Tahoe Airport Authority (RTAA) is launching the next phase of construction at Reno-Tahoe International Airport (RNO), furthering the ticketing hall expansion as well as improving the arrivals and departures curbside experience for travelers. Both projects are...
DCA, IAD Add Sunflower Lanyards
The Metropolitan Washington Airport Authority (MWAA) said it will now provide sunflower lanyards for travelers with hidden disabilities or those that need additional assistance while navigating Reagan National (DCA) and Dulles International (IAD) airports. Anyone who...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!