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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

CVG Adds Hot Sauce Vending Machine

CVG Adds Hot Sauce Vending Machine

The Cincinnati/Northern Kentucky International Airport (CVG) has partnered with Cincinnati-based Dude, Seriously, LLC, to offer a unique hot sauce vending machine at the airport. Located in Concourse A, the “Dude, Seriously Hot Sauce” vending machine features the...

Brooks Named VP, CFO at GSP

Brooks Named VP, CFO at GSP

The Greenville-Spartanburg Airport District has named Thomas Brooks to the position of vice president and chief financial officer. As CFO, Brooks is responsible for developing and executing the Greenville-Spartanburg Airport (GSP) fiscal strategy, as well as...

Clear Channel Burberry Partner For JFK T4 Activation

Clear Channel Burberry Partner For JFK T4 Activation

Clear Channel Airports, Burberry and Coty have partnered with JFK International Air Terminal, LLC on a pop-up experiential retail activation. Travelers through John F. Kennedy International’s Terminal 4 can visit the temporary installation and test the Burberry...

CDA To Partner On College Course

CDA To Partner On College Course

The Chicago Department of Aviation (CDA), operator of O’Hare International (ORD) and Midway International (MDW) airports, in partnering with City Colleges of Chicago for a free continuing education course called Chicago Department of Aviation Career Prep. Beginning in...

OAK Appoints Simon As Interim Director

OAK Appoints Simon As Interim Director

The Oakland Board of Port Commissioners has confirmed the appointment of Craig Simon as its interim director of aviation overseeing Oakland International Airport (OAK). Simon took over the OAK reins from Bryant Francis, who served in the position for seven years, and...

Fraport Adds Vending At CLE

Fraport Adds Vending At CLE

Fraport USA has commenced two vending partnerships for locations at Cleveland International Airport. The developer has partnered with Farmer’s Fridge, which vends fresh, healthy, ready-to-eat meals, for four locations: Gate A8, Gate B1, Gate C3 and Gate C17/ A...

SFO Adds Tele-Medicine Option

SFO Adds Tele-Medicine Option

San Francisco International Airport (SFO) unveiled a new program that lets airport workers and travelers book virtual medical visits with credentialed health providers. After the employees and/or passengers book the appointment through gohealthuc.com/dignity, the...

Clear Channel Airports Signs AUS Deal

Clear Channel Airports Signs AUS Deal

Clear Channel Outdoor, Airports Division said it has signed a new long-term 10-year contract with Austin-Bergstrom International Airport (AUS). The award continues the relationship between AUS and Clear Channel Outdoor, Airports Division, who have partnered for 13...

RNO Continues Terminal Upgrade

RNO Continues Terminal Upgrade

The Reno-Tahoe Airport Authority (RTAA) is launching the next phase of construction at Reno-Tahoe International Airport (RNO), furthering the ticketing hall expansion as well as improving the arrivals and departures curbside experience for travelers. Both projects are...

DCA, IAD Add Sunflower Lanyards

DCA, IAD Add Sunflower Lanyards

The Metropolitan Washington Airport Authority (MWAA) said it will now provide sunflower lanyards for travelers with hidden disabilities or those that need additional assistance while navigating Reagan National (DCA) and Dulles International (IAD) airports. Anyone who...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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