Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Massport Web Chat Answers Travelers’ Questions

Massport is urging travelers to "Question the Authority."The new Web-based, real-time live chat allows users to ask anything related to the Massachusetts Port Authority. Thomas J. Kinton Jr., the CEO and executive director of Massport, will be answering the first set...

Brown Chosen As Executive Director For GOAA

Phil Brown has been named executive director of the Greater Orlando Aviation Authority. Brown, the former deputy executive director, is responsible for all aspects of development and operations for Orlando International (MCO) and Orlando Executive (ORL). He succeeds...

Miller Takes Top Spot At ATL

Hartsfield-Jackson Atlanta International (ATL) will be under the management of Louis Miller, former executive director and CEO of Tampa International (TPA), as the airport seeks to boost its cargo capacity and complete a massive International Terminal construction...

Skytrain Opens At MIA’s Concourse D

A new skytrain makes it easier for travelers to navigate Concourse D at Miami International (MIA). Stations at the four main areas of the concourse include Station 1, near Gate D-17 at the easternmost end of the concourse; Station 2 for domestic baggage claim; Station...

Villa Fresh Italian Kitchen Opens 1st International Airport Location

The first Villa Fresh Italian Kitchen in an international airport has opened at Gen Mariano Escobedo (MTY). The quick-service restaurant, a franchised by Villa Enterprises Management Ltd. Inc. and its affiliates Villa Enterprises, opened Sept. 1; it is operated by...

JAX’s New Conference Room Available For Rent

A new conference room at Jacksonville International (JAX) is available for individuals or groups to rent for meetings. "We are very proud of this new state-of-the-art meeting space," says Michael Stewart, director of external affairs for the Jacksonville Aviation...

ATL Celebrates Terminal’s 30th Anniversary

Hartsfield-Jackson Atlanta International (ATL) marked the 30th anniversary of its Central Passenger Terminal Complex on Sept. 21. "Hartsfield-Jackson was created in the minds of visionary leaders," said interim General Manager Robert Kennedy, who was at the...

Consumers Have New Movie Download Option At InMotion Stores

Twenty InMotion Entertainment stores are offering the first Download2Go(TM) digital kiosks, allowing travelers to download digital movies to Secure Digital card in about two minutes. The titles, available for rent or purchase, include new releases and catalog titles...

SAN Offering 8 Vaccinations

Through a partnership between the San Diego County Regional Airport Authority and Pacifica Medical, various Centers for Disease Control-recommended vaccinations are now available at San Diego International (SAN). The shots are being offered to the general public,...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!