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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

ATL, DFW, DEN Lead Global Airport Rankings

ATL, DFW, DEN Lead Global Airport Rankings

Hartsfield–Jackson Atlanta International (ATL), Dallas Fort Worth International (DFW), and Denver International (DEN) airports topped the Airports Council International (ACI) list of world’s busiest airport for passenger traffic, as the organization touted the strong...

Hudson Opens House of LR&C At DEN

Hudson Opens House of LR&C At DEN

Hudson has opened The House of LR&C,  the fashion house of Super Bowl champion Russell Wilson and Grammy winning singer-songwriter Ciara. The opening, at Denver International Airport (DEN), marks the brand’s first airport retail location. Located in Concourse C,...

XWELL Launches Rewards Program

XWELL Launches Rewards Program

Airport health and wellness brand XWELL has launched XWELL Rewards, a program that provides points for travelers for using its XpresSpa and Treat services and products while in airports. In addition to earning points for enrolling and on their birthday, XWELL Rewards...

Board Approves MIA Modernization Plan

Board Approves MIA Modernization Plan

The Miami-Dade County Board of County Commissioners has approved a new contract to modernize 372 aged elevators, escalators, and moving walkways at Miami International Airport (MIA). The new contract will rapidly accelerate the Modernization in Action (MIA) Plan which...

LAX Bans Sale Of Plastic Water Bottles

LAX Bans Sale Of Plastic Water Bottles

Los Angeles World Airports (LAWA) has adopted a new policy prohibiting the sale of single-use plastic water bottles at Los Angeles International Airport (LAX) and Van Nuys Airport (VNY) as part of a plan to reduce plastic waste at LAWA facilities and move toward zero...

The Dearborn To Open At ORD

The Dearborn To Open At ORD

A joint venture between Master ConcessionAir and ACDBE partner Airbrands will open The Dearborn in the newly expanded Terminal 5 at O’Hare International Airport (ORD), the Chicago Department of Aviation (CDA) and Unibail-Rodamco-Westfield (URW) Airports announced ....

FAA Awards Sustainability Grants

FAA Awards Sustainability Grants

The Federal Aviation Administration announced about $92 million in projects for U.S. airport for a variety of sustainability initiatives, including solar panels, electric buses, charging stations and electrification studies. Of the total funding, slightly less than...

LGA Gets New GM

LGA Gets New GM

The Port Authority of New York/New Jersey has named Kevin O’Driscoll to the roll of deputy general manager for LaGuardia Airport (LGA), responsible for the management and strategic oversight of the airport and for building strong partnerships with airport stakeholders...

Scrabis Named XWELL CFO

Scrabis Named XWELL CFO

XWELL has appointed Suzanne Scrabis as its new chief financial officer, where she will be tasked with removing cost from the health and wellness brand’s business without compromising the ability to build long-term profitability. Scrabis brings more than two decades of...

Paradies Lagardère Appoints Bisset As EVP

Paradies Lagardère Appoints Bisset As EVP

Paradies Lagardère has appointed David Bisset as its new executive vice president. At the end of the year he will become the company’s new chief development officer, succeeding Gerry Savaria, who will be stepping down after 33 years of service to the organization. A...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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