Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
HMSHost To Offer Open Table In Canada
HMSHost said it will roll out Open Table at many of its Canadian airport restaurant locations, enabling passenger to book reservations to dine while awaiting their flights. Toronto Pearson International Airport (YYZ) is the first Canadian airport to add the...
LAX ConRAC Achieves LEED Gold Certification
Los Angeles International Airport (LAX)’s soon to be completed Consolidated Rent-A-Car (ConRAC) had been given the Leadership n Energy and Environmental Design (LEED) Gold accreditation by the U.S. Green Building Council for its sustainable design and construction....
Paradies Lagardère to Upgrade Concessions at BDL
Paradies Lagardère will upgrade its existing establishments at Bradley International Airport (BDL), including the addition of two new dining concepts, the Connecticut Airport Authority said. Paradies Lagardère operates six retail locations at BDL - two CNBC Stores,...
ROAM Fitness Opens At PHL
ROAM Fitness’ upscale airport gym and wellness concept has opened a location at Philadelphia International Airport (PHL), enabling travelers to buy, rent or bring in their own exercise attire for an invigorating workout before, after or between flights. The PHL...
Thoben Named SDF Operations VP
The Louisville Regional Airport Authority has promoted Megan Atkins Thoben to vice president of operations and customer engagement at both Louisville Muhammad Ali International Airport (SDF) and Bowman Field (LOU). In her new role. Thoben will lead the airport’s...
BNA Makes New Appointments
The Metropolitan Nashville Airport Authority, operator of Nashville International Airport (BNA), said that executive vice president Lisa Lankford will take on the role of chief strategy officer for the airport. In addition, Adam Floyd has been promoted to vice...
DEN Concessionaires Launch Loyalty Program
Concessionaires at Denver International Airport (DEN) have formed DENPerks, a loyalty program tied to the Thanks Again program used at more than 100 airports nationwide to provide passengers the opportunity to earn cash back, gift cards and airline miles or points...
Phoenix To Leave Airport Authority
The City of Phoenix has notified the Board of the Phoenix-Mesa Gateway Airport Authority (PMGAA) that the city will end its membership in the organization effective June 30, 2024 The city of Phoenix joined the PMGAA Board as the 5th member in 2006 and since then has...
DFW Launches PourAway Pilot Program
Dallas Fort Worth International Airport (DFW) launched an innovative PourAway pilot program to help passengers conveniently empty bottles of prohibited liquids at Transportation Security Administration (TSA) checkpoints, preventing unnecessary landfill waste. The DFW...
CMH Hires New Finance Chief
The Columbus Regional Airport Authority, operator of John Glenn Columbus International Airport (CMH) has appointed Fabio Spino as chief financial officer. Â He will oversee finance and accounting for the airport. Spino previously was senior vice president and CFO of...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!