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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HMSHost To Offer Open Table In Canada

HMSHost To Offer Open Table In Canada

HMSHost said it will roll out Open Table at many of its Canadian airport restaurant locations, enabling passenger to book reservations to dine while awaiting their flights. Toronto Pearson International Airport (YYZ) is the first Canadian airport to add the...

LAX ConRAC Achieves LEED Gold Certification

LAX ConRAC Achieves LEED Gold Certification

Los Angeles International Airport (LAX)’s soon to be completed Consolidated Rent-A-Car (ConRAC) had been given the Leadership n Energy and Environmental Design (LEED) Gold accreditation by the U.S. Green Building Council for its sustainable design and construction....

Paradies Lagardère to Upgrade Concessions at BDL

Paradies Lagardère to Upgrade Concessions at BDL

Paradies Lagardère will upgrade its existing establishments at Bradley International Airport (BDL), including the addition of two new dining concepts, the Connecticut Airport Authority said. Paradies Lagardère operates six retail locations at BDL - two CNBC Stores,...

ROAM Fitness Opens At PHL

ROAM Fitness Opens At PHL

ROAM Fitness’ upscale airport gym and wellness concept has opened a location at Philadelphia International Airport (PHL), enabling travelers to buy, rent or bring in their own exercise attire for an invigorating workout before, after or between flights. The PHL...

Thoben Named SDF Operations VP

Thoben Named SDF Operations VP

The Louisville Regional Airport Authority has promoted Megan Atkins Thoben to vice president of operations and customer engagement at both Louisville Muhammad Ali International Airport (SDF) and Bowman Field (LOU). In her new role. Thoben will lead the airport’s...

BNA Makes New Appointments

BNA Makes New Appointments

The Metropolitan Nashville Airport Authority, operator of Nashville International Airport (BNA), said that executive vice president Lisa Lankford will take on the role of chief strategy officer for the airport. In addition, Adam Floyd has been promoted to vice...

DEN Concessionaires Launch Loyalty Program

DEN Concessionaires Launch Loyalty Program

Concessionaires at Denver International Airport (DEN) have formed DENPerks, a loyalty program tied to the Thanks Again program used at more than 100 airports nationwide to provide passengers the opportunity to earn cash back, gift cards and airline miles or points...

Phoenix To Leave Airport Authority

Phoenix To Leave Airport Authority

The City of Phoenix has notified the Board of the Phoenix-Mesa Gateway Airport Authority (PMGAA) that the city will end its membership in the organization effective June 30, 2024 The city of Phoenix joined the PMGAA Board as the 5th member in 2006 and since then has...

DFW Launches PourAway Pilot Program

DFW Launches PourAway Pilot Program

Dallas Fort Worth International Airport (DFW) launched an innovative PourAway pilot program to help passengers conveniently empty bottles of prohibited liquids at Transportation Security Administration (TSA) checkpoints, preventing unnecessary landfill waste. The DFW...

CMH Hires New Finance Chief

CMH Hires New Finance Chief

The Columbus Regional Airport Authority, operator of John Glenn Columbus International Airport (CMH) has appointed Fabio Spino as chief financial officer.  He will oversee finance and accounting for the airport. Spino previously was senior vice president and CFO of...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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