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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HDS Retail Opens Combo Store At YUL

HDS Retail North America has opened RELAY-Van Houtte at Montreal - Pierre Elliott Trudeau International (YUL). The 900 sq. ft. space is in the transborder pre-security area of the terminal and features aspects of both the news and gift store and the coffee company....

Paradies Announces Additions To Leadership Team

The Paradies Shops has announced two promotions within its top ranks. Jill Paradies becomes vice president of training and customer service, and Kevin Smith will be vice president of finance. Paradies joined the company in 1993, serving in various roles including...

Famous Famiglia, MarketPlace Development To Host Pizza-Eating Contest

Famous Famiglia and The Food & Shops at LaGuardia are staging their first pizza eating contest for airport employees Nov. 19 in the Central Terminal's Food & Shops on the lower level. Employees registered for the contest Oct. 22 at the Famous Famiglia location at the...

New MKE Parking Aims To Help Airport Compete With Nearby Facilities

In an effort to position itself as a low-cost, easy alternative to Midway (MDW) and Chicago O'Hare International (ORD), General Mitchell International (MKE) has introduced its new SuperSaver parking lot. The rate for 24 hours, including sales tax, is $5, and includes...

JAX Aims To Reduce H1N1 Spread With Hand Sanitizers

The Jacksonville Airport Authority has placed 11 hand sanitizers throughout Jacksonville International (JAX) in response to the recent increase in cases of the H1N1, or Swine Flu, virus. The sanitizers are spread throughout common eating areas, baggage claim and...

ACI PaxFlash Traffic Shows Stabilization Continues

ACI's September 2009 PaxFlash traffic shows the stabilization trend of the past two months has been maintained and the domestic traffic in certain national markets is registering growth compared to September 2008. Overall domestic passenger traffic rose by 4.4%...

HMSHost Brings Home-Town Tastes To ELP

Travelers looking for some local flavor can now find it at El Paso International (ELP) with the opening of Carlos & Mickey's Express. HMSHost Corp. brought the eatery in, along with Starbucks and Pizza Hut. "El Paso International Airport travelers are enjoying our...

New Art Exhibit Opens At MIA

A collection of two- and three-dimensional art is on display through January at Miami International's (MIA) Central Terminal mia Gallery. In "Free Arranger," five artists -- Dimitry Saïd Chamy, Theresa Hackett, Judith Robertson, Michelle Weinberg and Elizabeth...

ACI Appoints DeCosta To World Governing Board

Ben DeCosta, aviation general manager at Hartsfield-Jackson Atlanta International (ATL), has been appointed to a three-year term on Airports Council International's World Governing Board. "I am honored to be part of the ACI's World Governing Board, which is comprised...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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