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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

ACI And TSA Ink Deal To Boost Security

ACI And TSA Ink Deal To Boost Security

Airports Council International - World, Airports Council International - North America and the U.S. Transportation Security Administration have signed a memorandum of understanding to enhance the development of secure and efficient aviation security operations...

Plum Market Signals Airport Expansion

Plum Market Signals Airport Expansion

Plum Market, the Michigan-based organic and locally sourced food retailer, this month signaled its further expansion into airports by create the Plum Market airport division. The company said it will seek to be a prime vendor in pursuing opportunities with Airport...

LAX Breaks Ground On MSC South

LAX Breaks Ground On MSC South

Los Angeles World Airports (LAWA) executives and staff and members of the design and construction team this week broke ground on the new 150,000 square foot Midfield Satellite Concourse (MSC) South at Los Angeles International Airport (LAX) . The MSC South is an...

DEN Airport Employees Get EcoPass Access

DEN Airport Employees Get EcoPass Access

Nearly 3,000 people who work at restaurants, shops and kiosks at Denver International Airport now have access to cheaper or subsidized transit passes under an EcoPass deal that received formal approval Monday from city leaders. Some concessionaires who operate...

ACI & World Economic Forum Launch Decarbonization Initiative

ACI & World Economic Forum Launch Decarbonization Initiative

Airports Council International-World (ACI-World) and the World Economic Forum jointly launched the Airports of Tomorrow initiative aimed at accelerating the decarbonization of the aviation industry. Airports of Tomorrow will bring public and private stakeholders...

MarketPlace PHL Adds SodaStream Professional

MarketPlace PHL Adds SodaStream Professional

SodaStream Professional, a fully-customizable carbonated beverage dispenser, has officially launched at Terminals D and E at Philadelphia International Airport. SodaStream Professional offers users water with a variety of unsweetened flavor, carbonation and...

Kirchhoff Joins luis vidal + architects

Kirchhoff Joins luis vidal + architects

Andrew Kirchhoff has been named luis vidal + architects’ principal & airports leader-North America, tasked with leading airport planning and design projects, and serving as client relationship executive. Prior to joining luis vidal + architects, Kirchhoff served...

PANYNJ Inks Deal For JFK Ground Transportation

PANYNJ Inks Deal For JFK Ground Transportation

The Port Authority of New York and New Jersey (PANYNJ) has signed a $1.24 billion contract to design and build John F. Kennedy International Airport (JFK)’s new streamlined roadways, ground transportation center and supporting infrastructure. The contract with...

Sambazon Opens At CLT

Sambazon Opens At CLT

Sambazon Açaí Bowls has opened in Concourse D at Charlotte Douglas International Airport. The location is operated by HMSHost. Sambazon's quick-service Açaí Bowls target health-conscious travelers. The brand’s signature front counter displays an abundance of fresh...

Escape Lounge Opens At SYR

Escape Lounge Opens At SYR

CAVU has opened a 2,800-square-foot Escape Lounge at Syracuse Hancock International Airport The lounge is located on the 2nd-floor near Concourse A. The lounge offers unlimited, fresh, and locally sourced food options, and a full bar and coffee service. Other...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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