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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Delaware North Launches New Concept At LHR

Delaware North Companies International opened a concept new for the company at London's Heathrow (LHR) airport this month. Dining Street Restaurant serves up traditional British fare, including bacon sandwiches, jam roly-poly pudding and Kentish crumble. Travelers...

Local Day Spa Slated For December Opening At PDX

Portland International (PDX) will welcome its first day spa in December. The Dragontree Holistic Day Spa is a local, full-service spa that will be bringing its offerings to the airport. Unlike other airport spas, the Dragontree will offer a full menu of spa services....

ARN November Campaign Features Lester Robinson

As part of an ongoing campaign to support the airport industry, ARN features Lester Robinson, CEO of the Detroit Wayne County Airport, on its website (www.airportrevenuenews.com) talking about the significant role airports will play in pulling the local and national...

UFood, Midfield Announce Partnership For BOS Location

UFood Restaurant Group and Midfield Concession Enterprises have announced a new franchise relationship at Boston Logan International (BOS). The new eatery, which will be in Terminal C, will be the company's second location at BOS (the other is in Terminal B) when it...

AMERICA! Backs Team In Breast Cancer Walk

AMERICA! is furthering its commitment to do its part in the fight against breast cancer. Each spring, the company raises money for research through its Blossoms To Benefit program. This year, it will also sponsor the walk team GoPink!DC at the American Cancer...

ZoomShops Offer Electronics, Language Software At CMH

Port Columbus International (CMH) and ZoomSystems have teamed up to bring two new shopping options to the airport. In Concourse B, travelers will find a Best Buy express ZoomShop, featuring consumer electronics such as Apple iPods and accessories; Canon digital...

Delaware North Helps Dedicate 2nd House In New Orleans

Delaware North Companies participated recently in the dedication ceremony of a New Orleans Habitat for Humanity home in the Hurricane Katrina-ravaged city. It is the second home the company has sponsored through the program; the new owner is Theresa Parker, who will...

LEX Appoints Frankl As Executive Director

The Lexington-Fayette Urban County Airport Board has named Eric J. Frankl executive director of Blue Grass Airport (LEX). In his role, he will oversee overall business operations, air service development, safety and security, and planning and development of the...

Vino Volo Lauded With 3 Awards

The honors are pouring in for Vino Volo, with three recent commendations. Earlier this month, Philadelphia International Airport's Philadelphia Marketplace Food & Shops held its annual Merchant of the Year party; Vino Volo, which has a store in the B/C Connector,...

‘Signature Art’ Marks Signature Event For RDU

When Raleigh-Durham International (RDU) celebrated its open house to mark the opening of its new Terminal 2 on Oct. 11, 2008, it asked visitors to sign their names on sheets of paper. That paper has turned into "Signature Art," which features all of those signatures...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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