Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

2 Airports Offering Flu Vaccine

In preparation for flu season, Newark Liberty International (EWR) and Philadelphia International (PHL) are offering the vaccine to travelers. At EWR, travelers can visit Harmony Pharmacy near Gate 91 to get their shot; injections are $35 and are given by a registered...

Hudson Group’s New Flower Shop Blooms At LAX

A new flower shop is brightening things up in the passenger meet-and-greet area of the Tom Bradley International Terminal at Los Angeles International (LAX). A local florist based five miles from the airport provides the flowers, which include roses, carnations,...

MSP Uses Social Networking Sites To Keep Travelers Informed

In an effort to reach out to more customers, employees and neighbors of Minneapolis-St. Paul International (MSP), the airport has launched its own Facebook page. The page - www.facebook.com/mspairport - will give users easy access to the most current airport news and...

Delaware North, NEXTEP To Launch Digital Menu Boards

Delaware North Companies Travel Hospitality Services and NEXTEP SYSTEMS have teamed up to make it easier for passengers at Detroit Metropolitan Wayne County (DTW) to order food. Digital menu boards are expected to be operational by Sept. 30 at two Coffee Bean &...

Campbell To Retire As Executive Director Of MAA

Timothy L. Campbell, executive director of the Maryland Aviation Administration, is retiring after nearly four years in the position. Campbell has 35 years of aviation management experience, including his recent tenure heading Baltimore/Washington Thurgood Marshall...

PHL Exhibit Shows Off ‘Private Collections’

Travelers passing through Philadelphia International (PHL) can get a glimpse into what local residents are passionate about. "Private Collections: Personal Obsessions" features 18 collections that showcase the popular culture of the region. "Although collecting is a...

HDS Retail Adds 2 Stores To Portfolio At LGA

HDS Retail North America has given shoppers two new specialty retail options at LaGuardia (LGA) in Fruits & Passion and Artizan. Each store, which is 630 sq. ft., are standalone locations next to each other in the US Airways terminal. At Fruits & Passion,...

2 New Restaurant Join Houston’s Airports

The Houston Airport System has welcome one restaurant each to William P. Hobby (HOU) and George Bush Intercontinental (IAH), both of which are the first of their kind in airports. In the terminal at HOU, Buffalo Wild Wings® opened gives sports fans a place to watch...

New Service Set For BWI, MCO

Baltimore/Washington International Thurgood Marshall (BWI) and Orlando International are set for new airline service. At BWI, jetBlue Airways has launched four non-stop flights between the airport and Boston Logan International (BOS). "The new air service from jetBlue...

Taxco Sterling Brings Jewelry, Accessories To CLE

Taxco Sterling Co. has brought its silver and 18kt. gold jewelry and silver and stone accessories to the AIRMALL® at Cleveland-Hopkins International (CLE) "The arrival of Taxco Sterling Co. adds yet another high-quality national brand to the retail component of the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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