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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Areas Become Larges Commercial Operator At Malaga

Areas has been awarded 11 shops and restaurants at Malaga, making it the largest commercial operator at the airport. Revenues during the five-year contract are expected to be €55M ($80.8M) and 60 jobs are expected to be created. As part of the line-up, the first...

PANYNJ Director DeCota Passes Away At 52

William R. DeCota, aviation director at the Port Authority of New York and New Jersey, died Friday at the age of 52.DeCota, 52, was named the Port Authority's aviation director in December 1999. He had first joined the agency as a financial analyst in 1982.In a...

Ale Flint Becomes Acting Aviation Director At Oakland International

Port of Oakland Executive Director Omar R. Benjamin has named Deborah Ale Flint the acting aviation director for Oakland International (OAK). "We are very fortunate to have Deborah Ale Flint as Oakland International Airport's acting aviation director," Benjamin says....

HDS Retail Golf Tourney Brings In $12,500 For Charity

More than 200 golfers helped raise $12,500 for Make-A-Wish Canada as part of HDS Retail North America's 10th annual Charity Golf Classic last month at the Club at Bond Head in Canada.   Golfers included vendors, business partners and staff took part in the event,...

Tampa International CEO Receives Patriot Award

Louis E. Miller, CEO of Tampa International (TPA), has been honored with the Patriot Award in recognition of his support of the airport's employees who serve in the Florida National Guard and Reserve.   The Florida Committee for Employer Support of the Guard and...

JAA Creates Panel To Study Security Costs

The Jacksonville Aviation Authority has formed a Security Committee to evaluate security costs and efficiency at Jacksonville International (JAX).   JAA Chair Ronald Weaver and board members Chester Aikens and Ernie Isaac will explore whether it is financially...

DFW Passengers Now Have New Tracking Tool

Dallas/Fort Worth International (DFW) and Sabre Travel Studios are trying to make it easier for passengers to get travel information via their mobile phones.   TripCase, a smartphone application developed by Sabre Travel Studios and available for iPhone and...

BNA’s Arts At The Airport Program Opens New Rotation

The fall installment of Flying Solo, Nashville International's (BNA) Arts at the Airport exhibition program, landed at the airport Sept. 6 and will depart Nov. 29.    "We are pleased to have such a great assortment of visual art on display at Nashville...

InMotion, Wireless Giant To Develop, Operate BlackBerry Stores

InMotion Entertainment and Wireless Giant have teamed up to develop and operate additional BlackBerry® from Wireless Giant® retail stores.   The stores will exclusively sell BlackBerry products and services, including smartphones from multiple wireless service...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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