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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Research Firm Examines Summer Travel Surge

Research Firm Examines Summer Travel Surge

A summer surge of international travelers is underway, with Allianz Partners projecting a 55% increase in the number of Americans traveling to Europe, with Italian destinations at the top of the list of European destinations. Research firm Destination Analysts team...

MDW Announces Concessions Expansion

MDW Announces Concessions Expansion

Chicago’s Midway International Airport (MDW), with concessions developer Vantage Airport Group, is undergoing a series of concessions upgrades featuring a mix of new and existing brands with diverse ownership teams. The concessions expansion is part of the Midway...

Stantec Names Gulf Region Transportation Lead

Stantec Names Gulf Region Transportation Lead

Design and engineering firm Stantec has hired Paula Gartner to lead its transportation business in the Gulf Coast region. Gartner brings more than 30 years of engineering consulting experience to the role. She will be responsible for managing and growing Stantec’s...

HMSHost Opens Mauka Market at HNL

HMSHost Opens Mauka Market at HNL

HMSHost has opened its newest restaurant concept, Mauka Market, in the new concourse at Daniel K. Inouye International Airport (HNL). The restaurant will provide passengers with Hawaiian inspired cuisine and homegrown retail products. The 92-seat Mauka Market - named...

OHM Names BBQ Championship Winner

OHM Names BBQ Championship Winner

OHM Concession Group (OHM) will welcome a new executive pitmaster next year to its Kansas City BBQ Experience restaurant at Kansas City International Airport (MCI), the result of a contest held in early June for the position. In its second year, the contest pitted 45...

Lo Joins AMAC In Membership Role

Lo Joins AMAC In Membership Role

The Airport Minority Advisory Council has named Ramon Lo as its director of membership and industry engagement, responsible for developing AMAC’s membership and deepening AMAC’s impact on the aviation industry and the association’s core mission. In his new role, Lo...

Purebread Bakery Opens at YVR

Purebread Bakery Opens at YVR

Local favorite Purebread Bakery has opened a location at Vancouver International Airport (YVR), providing travelers with freshly baked goods. The YVR location, Purebread’s seventh overall, is located near the YVR international food court on Departures Level 3 and...

Bambuza Expands Team At SEA

Bambuza Expands Team At SEA

Portland-based Bambuza Hospitality Group (BHG) has added Jeremy Cook and Danny Huynh to its team to help lead the company’s expanding operations at Seattle-Tacoma International Airport (SEA). Cook is director of operations while Huynh will serve as assistant director...

Half Moon Empanadas Opens at DEN

Half Moon Empanadas Opens at DEN

Half Moon Empanadas has expanded its airport presence with a new location at Denver International Airport (DEN). Miami-based Half-Moon Empanadas has been serving artisanal empanadas since 2008, offering flavors such as spicy beef, dulce de leche and many more. The new...

SFO Experiential Series Celebrates Diversity

SFO Experiential Series Celebrates Diversity

San Francisco International Airport’s (SFO) latest activation in its “SFO Celebrates” experiential series will bring the sights and sounds of San Francisco’s annual Pride celebration to airport travelers, complete with live entertainment in Harvey Milk Terminal 1...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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