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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
MWAA Criticizes DCA Flights Push
The Metropolitan Washington Airports Authority (MWAA) is urging Congress to defeat proposals to add up to 28 new flights at Reagan National Airport DCA. DCA averages 819 daily takeoffs and landings on its relatively short main runway, making it the most heavily...
Toys“R”Us To Open At DFW
WHP Global, the parent company of Toys”R”Us, has partnered with travel retailer Duty Free Americasto open the first-ever Toys“R”Us airport store at Dallas/Fort Worth International Airport (DFW). The Toys“R”Us store will be located in Terminal A, and is slated to open...
TUL Opens Guest Services Areas
Tulsa International Airport (TUL) has opened two new areas, post-security, each featuring a sensory room, quiet room, service animal relief area, lactation room and family restroom. The new guest services areas are located on the lower levels of both Concourse A and...
ATL’s Coleman Joins Areas
Areas USA, has appointed Marlene Coleman as director of strategic alliances, responsible for driving business development for the concessionaire. Coleman brings more than 20 years of concessions experience, most recently as the concessions business development manager...
IAADFS Reelects Board Members
The International Association of Airport and Duty Free Stores (IAADFS) announced three board of directors members - Erasmo Orillac of Motta Internacional, Mark Mariani of 3Sixty Duty Free, and Enrique Urioste of Dufry - were reelected for additional terms. In...
FAT Begins Terminal Expansion
Fresno Yosemite International Airport (FAT) broke ground on a $147 million major terminal expansion project to meet the current and future air travel demands for the city of Fresno and California’s Central Valley. The terminal expansion will include a new concourse...
JFK New Terminal Partners With Korean Air
The New Terminal One, a consortium of labor, operating and financial partners building the new terminal at John F. Kennedy International Airport (JFK), announced a new partnership with Korean Air to provide passengers with a transformed premium in-terminal experience....
SAT Inks Deal For Gate Expansion Project
The San Antonio City Council approved an ordinance enabling San Antonio International Airport (SAT) to negotiate and execute a design-build services contract for a new ground load facility to support additional gates. The contract with Hensel Phelps Construction for...
CAC Supports Verified Traveler Program
The Canadian Airports Council (CAC) voice support for the Canadian government’s plan to roll out risk-based screening in Canada. Monette Pasher, CAC president, said the Verified Traveler Program, which relies on risk-based screening, is a major step forward that will...
TUL Launches First Visitor Pass Program
Tulsa International Airport (TUL) has launched a new TUL Visitor Pass program, allowing the non-traveling public to secure a visitor pass that grants access to the post-security side of the terminal. Visitors can meet arriving passengers or simply enjoy the amenities...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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