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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Paradies Lagardère Opens Aletitude at AVL

Paradies Lagardère Opens Aletitude at AVL

Paradies Lagardère has opened a new food and beverage outlet, Aletitude, at Asheville Regional Airport (AVL). The location includes a bar serving a selection of on-tap and bottled beer and wine, and also offers grab-and-go salads and sandwiches. Aletitude is located...

CAK Brings Bees to Airport

CAK Brings Bees to Airport

Akron-Canton Airport (CAK) launched a new initiative to introduce bees to the airfield as part of the airport's ongoing commitment to environmental stewardship and sustainability. In partnership with Hartville Honey Bee Farm, the airport will host 60 colonies of bees...

IND Earns Sensory Inclusive Certification

IND Earns Sensory Inclusive Certification

Indianapolis International Airport (IND) announced it is now a KultureCity certified venue because of its many features and efforts to be sensory inclusive to the traveling public. IND airport staff are trained to recognize airport guests with sensory needs as well as...

PS Plans Private Terminal For MIA

PS Plans Private Terminal For MIA

PS, the private luxury terminal service for commercial flights, said it will expand to Miami International Airport (MIA), where it will open the airport’s first private terminal in 2025. PS will convert PanAm’s former Miami headquarters at the airport to a private...

SLC Partially Opens Concourse A-East

SLC Partially Opens Concourse A-East

Salt Lake Cit International Airport (SLC) and Delta Air Lines announced the first flight from the airport’s Concourse A-east, the first use of the east side of SLC Concourse A, which will mirror Concourse A-west when completed. Five new gates on Concourse A-east...

MSY Opens New Military Lounge

MSY Opens New Military Lounge

Louis Armstrong New Orleans International Airport (MSY) has opened a new military lounge, pre-security on level 3 of the terminal, to provide comfortable accommodations for active-duty military members and their families at no charge. The military lounge feature...

Jamba, Runway Deli Open at SJC

Jamba, Runway Deli Open at SJC

Two new concessions – Jamba and Runway Deli – have opened at San Jose Mineta International Airport (SJC). Located in Terminal B, the new locations are both operated by WSE Group, a ACDBE vendor, and feature a full menu of refreshing and nutritious options for...

MAC Names VP, Finance and Revenue Development

MAC Names VP, Finance and Revenue Development

The Metropolitan Airports Commission (MAC), which owns and operates Minneapolis-St. Paul International (MSP),  has selected Samantha Porter to serve as vice president of finance and revenue development. Porter will report to CFO Tim Simon and oversee the departments...

HOU Unveils Temporary Restaurants

HOU Unveils Temporary Restaurants

Houston Airports has opened eight new temporary restaurants at Houston Hobby Airport (HOU) to continue to provide dining options for passengers during a planned major overhaul and upgrade of its concessions program. The temporary restaurants include Gastrohub Bistro...

LEX Adds Nursing Station

LEX Adds Nursing Station

Blue Grass Airport (LEX) in Lexington, KY is opening a mothers’ nursing suite as a new amenity in the airport terminal. Conveniently located post-security in the Concourse B gate areas, this new suite includes two small rooms—one private space with a locked door and a...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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