Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Chicago Mayor Names Commissioner Of Department of Aviation

Richard Rodriguez has been named commissioner of Chicago's Department of Aviation. The appointment by Mayor Richard Daley comes after previous Commissioner Nuria Fernandez's resignation April 16. Rodriguez, 37, has served on Daley's Cabinet as head of the Building...

PR Firm Hired For Lindbergh Field Project

The San Diego County Regional Airport Authority has hired a public relations firm to help educate city residents about a planned improvement project at Lindbergh Field. The contract with New York-based Porter Novelli runs for three years and costs $4.5M. The $700M...

Frontier Airlines Latest To Struggle

Frontier Airlines, a low-fare carrier based in Denver, Colo., filed for reorganization under Chapter 11 on Friday. The company says the move is in response to its credit card processor "to substantially increase a 'hold-back' of customer receipts," according to its...

Students Get Free Wi-Fi At PHL

College students can access the Internet for free at Philadelphia International (PHL), and so can everyone else on the weekends. The airport has more than 100 semiprivate stations where travelers can sit down and plug in their laptops. For those wanting more private...

Borders To Open At JFK

The JetBlue Airways Terminal 5 at John F. Kennedy International (JFK) will be home to a new Borders come September. The 1,734-sq.-ft. store will feature more than 8,000 book titles, including audio books, a Paperchase gift and stationery shop, and DVDs and CDs. "We...

Northwest, Delta Plan Merger

Northwest Airlines and Delta Air Lines have announced plans to merge. Officials from both airlines say the new airline would keep a strong presence in Minnesota, a hub for years for Northwest. "The commitment starts with maintaining the hub and creating a global...

Essay Contest Focuses On ‘Travels With Mom’

To mark the 100th anniversary of Mother's Day this year, the Food & Shops at LaGuardia (LGA) is sponsoring an online essay contest: "Travels With Mom." Through May 5, travelers can enter a 150-word essay about their favorite travel memory with their mother....

HMSHost Extends Contracts At 2 Airports

HMSHost Corp. has extended its contracts at Miami International (MIA) and Tampa International (TPA). In Miami, HMSHost and its partner Tinsley Family Concessions Inc. will offer dining options through 2011. "We appreciate the opportunity the Miami-Dade Aviation...

High School Students Decorate MEM

Memphis International (MEM) will have some new decor, courtesy of area high school students. The paintings, created by young artists from 35 schools in Memphis and Shelby County, reflect themes such as blues, rock 'n' roll and the Memphis Pyramid. The work was judged...

IAH’s Terminal B To Get New Look

Terminal B at George Bush Intercontinental (IAH) is getting a facelift. Continental Airlines and the Houston Airport System will share the cost of the $1.2B expansion; Continental will pay for more than half with bonds, and the city will pick up the rest of the tab. A...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!