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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Blue Named To Succeed Brockman At MEM

Blue Named To Succeed Brockman At MEM

The Memphis-Shelby County Airport Authority (MSCAA) Board of Commissioners, operators of Memphis International Airport (MEM), selected Terry Blue to be its next president and CEO, succeeding Scott Brockman when he retires December 31, 2023. Blue joined MSCAA in 2015...

Paradies Lagardère Opens Concordia Market at MKE

Paradies Lagardère Opens Concordia Market at MKE

Paradies Lagardère has opened Concordia Market at Milwaukee Mitchell International Airport (MKE) to provide travelers with a taste of Milwaukee’s historic Concordia neighborhood as well as local food options and beverages. Concordia Market is the latest location from...

OTG Announces Expansion Into DEN

OTG Announces Expansion Into DEN

OTG announced this week that it would open two food and beverage concepts at Denver International Airport (DEN) in 2024, including Sunset Loop Bar & Grill and Starbucks. Both will be located on United Airlines Concourse B-East. “OTG is passionate about introducing...

SSP America, SJC Open Jim Stump’s Taproom + Kitchen

SSP America, SJC Open Jim Stump’s Taproom + Kitchen

Jim Stump’s Taproom + Kitchen opened this week in Terminal B at San Jose Mineta International Airport (SJC). The restaurant, operated by SSP America, is located near gates 23 and 24. It is open for breakfast, lunch and dinner from 6 a.m. to 9 p.m. daily. The...

Brian Holtman Joins Areas USA

Brian Holtman Joins Areas USA

Areas USA has hired Brian Holtman as director of business development. Holtman comes to Areas’ business development team with a variety of experiences spanning nearly 20 years in airport concessions, as a developer, a concessionaire and with an airline. His most...

Everything Travel Store Opens At PHL

Everything Travel Store Opens At PHL

Travel accessory retailer Everything Travel, which is powered by Amazon’s Just Walk Out technology, has debuted at Philadelphia International Airport (PHL). The one-stop storefront leverages artificial intelligence to offer travelers the opportunity to shop without...

MDW Opens Orange Line Restaurant

MDW Opens Orange Line Restaurant

The Orange Line restaurant at Midway International Airport (MDW) is the latest concessions offering to open as part of a $75 million investment in renovating and expanding concessions offerings there. The concessions overhaul is part of the $400 million Midway...

Ellison Joins Earl Enterprises

Ellison Joins Earl Enterprises

Leading restaurant and hospitality company Earl Enterprises has appointed Valentina Ellison as its chief development officer, non traditional. In this role, Ellison will leverage her extensive experience to drive the expansion of Earl Enterprises’ restaurant brands...

LAX Showcases Opportunities for Planned T9

LAX Showcases Opportunities for Planned T9

Los Angeles World Airports (LAWA) hosted more than 1,100 guests from the surrounding community, across the U.S. and around the world at Los Angeles International Airport’s (LAX) Terminal 9 Industry Showcase, to highlight opportunities in the construction and operation...

Green Beans Coffee Expands Campaign to BNA, DFW

Green Beans Coffee Expands Campaign to BNA, DFW

Green Beans Coffee, Elevate Gourmet Brands’ airport cafe brand, is expanding its Random Acts of Coffee social media campaign to Nashville International (BNA) and Dallas Fort Worth International (DFW) airports. The campaign expansion follows its initial success at San...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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