Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
RDU Implements Sustainability Management Plan
The Raleigh-Durham Airport Authority (RDAA) has started implementing its first Sustainability Management Plan (SMP) as Raleigh-Durham International Airport (RDU). The SMP was developed with input from the public and business community some of its guidelines are...
GSP Adds Thanks Again
Greenville-Spartanburg International Airport (GSP) has added the Thanks Again loyalty program network enabling travelers to earn points when shopping and dining at the airport. Thanks Again points, currently available in more than 100 airports, including 18 of the 20...
The Donut Trap Comes to MSP
Minneapolis St. Paul International Airport (MSP) announced the launch of The Donut Trap vending machine to provide travelers with a choice of cake donuts to nibble on during their travels. Local baker Bradley Taylor created The Donut Trap. Taylor and said on-board...
BA Parent Partners With PIT On Tech
Pittsburgh International Airport (PIT) and International Airlines Group (IAG), the parent company of British Airways, announced a new partnership to test and grow innovations for IAG brands and the aviation industry at the airport. Though no specific projects were...
CDA to Host ORD, MDW Job Fair/Expo
The Chicago Department of Aviation (CDA) will host an Airport Expo and Job Fair on Wednesday, May 24 for positions at Chicago O’Hare International (ORD) and Midway International (MDW) airports. Next month’s event at the UIC Forum, will enable local businesses...
WH Smith Opens New Concepts at MCO
WH Smith North America has opened its first four concepts at Orlando International Airport (MCO) -- Main Streets Market, City Arts Market, The Scoop and Replenish. All four new locations are in the MCO South Terminal, feature designs inspired by Orlando neighborhoods...
ADM Unveils Sustainability Plan
ADM Aéroports de Montréal, the airport authority responsible for the management, operation and development of YUL Montréal-Trudeau International Airport and YMX International Aerocity of Mirabel, has released a sustainability plan to guide its operations going...
Doil Named Business Development Manager
The Jackson County Airport Authority has appointed Michael Doil as business development manager at Rogue Valley International-Medford Airport (MFR), responsible for developing and implementing all marketing initiatives for the airport. Doil is also tasked with...
SAN Expands Use Of Renewable Fuels
San Diego International Airport (SAN) has received the first shipment of renewable diesel for use in all diesel-powered airside vehicles and equipment, such as baggage tugs, belt loaders, and firefighting vehicles. The airport said that approximately 30% of all...
IT Insights Survey Shows Tech/Digitization Growth
Airports Council International (ACI) World and SITA have released the 2022 Airport IT Insights Survey, which shows that airports are ramping up their investment in technology to digitalize their operations and streamline the passenger journey with more self-service...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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