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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

PF Chang’s Added At DCA

PF Chang’s Added At DCA

Marketplace Development and Master ConcessionAir have opened a P.F. Chang’s location in Concourse E at Reagan National Airport (DCA). The 5,800-square-foot PF Chang’s offers a menu featuring made-from-scratch dishes such as Chang’s Spicy Chicken, Mongolian Beef and...

FAT Appoints Assistant Aviation Director

FAT Appoints Assistant Aviation Director

The City of Fresno Aviation Department has named Francisco Partida as assistant director of aviation for Fresno Yosemite International Airport (FAT) and Fresno Chandler Executive Airport (FCH). Partida is an experienced airport executive with 18 years of professional...

DEN’s Washington Withdraws FAA Bid

DEN’s Washington Withdraws FAA Bid

Philip Washington, CEO of Denver International Airport (DEN), has withdrawn from consideration to be the head of the Federal Aviation Administration. News of Washington’s decision to withdraw from the nomination process first came in a March 25 tweet from U.S....

Jolly Named Chief of Staff At SDF

Jolly Named Chief of Staff At SDF

The Louisville Regional Airport Authority, which operates Louisville Muhammad Ali International Airport (SDF) has promoted Noel Jolly to the newly created position of chief of staff. Jolly will focus on advancing high-level strategic priorities that are impactful to...

St. Maarten Airport Issues Concessions RFPs

St. Maarten Airport Issues Concessions RFPs

Princess Juliana International Airport (SXM)in St. Maarten has issued seven  RFPs for airport concessions, as part of a comprehensive ppgrade to enhance the passenger and business partner experience. As part of an airport revamp, the retail area in the terminal is...

Johnson & Murphy Opens at BNA & MCI

Johnson & Murphy Opens at BNA & MCI

Premium footwear, apparel and accessories brand Johnston & Murphy has expanded its U.S. footprint, opening new airport locations at the recently revamped Nashville International Airport (BNA) and Kansas City International Airport (MCI). Conveniently located just...

XWELL Brings Robot Manicures To JFK

XWELL Brings Robot Manicures To JFK

XWELL and Clockwork, which develops robotics for the beauty industry, have partnered on the use of Clockwork’s next generation, fully autonomous, AI-powered express manicure in the XpresSpa location at John F. Kennedy International Airport (JFK). The Clockwork...

CLT Selects View’s Smart Windows for Concourse A

CLT Selects View’s Smart Windows for Concourse A

Charlotte Douglas International Airport (CLT) has selected Smart Windows from Milpitas, CA-headquartered View for use in Phase II of the airport’s Concourse A expansion. View, which specializes in smart buildings technologies, said this is its second project at CLT,...

Schneider Promoted At Areas USA

Schneider Promoted At Areas USA

Areas USA has named Richard Schneider as its new chief development officer, responsible for leading the business development team in identifying, attracting, and establishing new client relationships to develop and grow the business. For the past three years,...

Delaware North Opens Ironclad At RIC

Delaware North Opens Ironclad At RIC

Delaware North and local favorite Ironclad Coffee Roasters announced the opening of their first three locations at Richmond International Airport (RIC). Ironclad Coffee now has shops in both the RIC A and B concourses, as well as a third pre-security café in the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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