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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Ferrovial Airports Names Head of Asset Management

Ferrovial Airports Names Head of Asset Management

Ferrovial Airports has named Jeff Drucker as its new head of asset management, responsible for assisting in the development, construction, and operation of the New Terminal One project at John Kennedy International Airport (JFK). Drucker brings 15 years of experience...

YLW Gets Funding For New Terminal

YLW Gets Funding For New Terminal

The Kelowna City Council has approved funding for a new C$90 million (US$65 million) terminal at Kelowna International Airport (YLW). Phase 1 of the expansion will add approximately 5,590 square meters of new space to the terminal building and 1,200 square meters of...

JFKIAT Seeks Duty Free Retail Partner

JFKIAT Seeks Duty Free Retail Partner

JFK International Air Terminal, the operator of Terminal 4 at John F. Kennedy International Airport, is transforming and expanding the terminal, and as part of the initiative its commercial offerings are being reimaged. As part of the transformation, JFKIAT is...

Hyde Park To Open Chick-fil-A At ORD

Hyde Park To Open Chick-fil-A At ORD

Hyde Park Hospitality and ACDBE partner Phillips Concessions will bring a Chick-fil-A restaurant to O’Hare International Airport (ORD) the first location for the famed chicken chain in the Chicago airport. Expected to open later in 2023 in the airport’s revamped...

MRG Opens New Stores At DCA

MRG Opens New Stores At DCA

Marshall Retail Group has opened two new stores at Ronald Reagan Washington National Airport (DCA): DC Originals and WHSmith. Located in DCA Concourse E, DC Originals offers travelers a wide variety of products from beloved local vendors and well-known brands,...

SAT Selects Corgan and Lake|Flato for New Terminal Design

SAT Selects Corgan and Lake|Flato for New Terminal Design

The San Antonio International Airport (SAT) has selected national firm Corgan Associates and local company Lake|Flato, to serve as the master architect team for SAT’s Terminal Development Program. The San Antonio City Council approved the $30 million master architect...

Fraport Touts Solution ZERO At BWI

Fraport Touts Solution ZERO At BWI

Fraport Maryland is partnering with Mahoney Environmental and Baltimore Washington International Thurgood Marshall Airport, (BWI) on Solution ZERO,, a zero waste, zero cost initiative to collect cooking oil at the airport for conversion into sustainable jet fuel and...

PIT Unveils Terminal Bridge Design

PIT Unveils Terminal Bridge Design

Pittsburgh International Airport (PIT) unveiled designs for the next stage of its $1.4 billion airport renovation that features a dynamic bridge connecting the new landside terminal, now under construction, to the existing airside center core. The new bridge, inspired...

DEN To Host Concessions Outreach Events

DEN To Host Concessions Outreach Events

Denver International Airport (DEN) will host a series of outreach events for businesses interested in learning more about the more than 20 retail and restaurant opportunities that will be rolled out at the airport within the next year. Among the planned events, set to...

ACI-World, CANSO Partner on Capacity Enhancement

ACI-World, CANSO Partner on Capacity Enhancement

Airports Council International (ACI) World and the Civil Air Navigation Services Organization (CANSO) are partnering to develop the Airport System Capacity Enhancement (ASCE) to boost airport capacity and air travel demand. Capacity enhancement is one of the core...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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