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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

IND Adds Pluie Changing Stations

IND Adds Pluie Changing Stations

Indianapolis International Airport (IND) will install 50 Pluie diaper changing tables in the men’s, women’s, and family restrooms throughout the airport to increase cleanliness, comfort, and convenience for families and young travelers. Pluie, which offers...

Fitch: Federal Grants Ease Airport Capital Strains

Fitch: Federal Grants Ease Airport Capital Strains

Airports’ cost per enplanement and debt levels are expected to continue to rise, according to Fitch, although the recent round of Federal Aviation Administration grants from the Bipartisan Infrastructure Law will curb the impact. “We expect that airports’ cost per...

Servy Partners With CLT

Servy Partners With CLT

Servy has partnered with the City of Charlotte to launch its leading omni-channel digital ordering platform, Grab Airport Marketplace, at Charlotte Douglas International Airport (CLT). Supported with Servy’s platform, CLT Order Now will allow travelers to conveniently...

HMSHost Opens Firehouse Subs at JAX

HMSHost Opens Firehouse Subs at JAX

HMSHost has opened a new Firehouse Subs at Jacksonville International Airport (JAX) with Airport Concessions Disadvantaged Business Enterprise (ACDBE) partner Lee Wesley. Located in Concourse C, the new Firehouse Subs serves a selection of its signature hot and hearty...

TPA Adds Uber Eats Ordering

TPA Adds Uber Eats Ordering

Tampa International Airport (TPA) announced that its TPA to Go mobile-ordering program, which allows guests to purchase food, drinks and other items, is now available on Uber Eats. Travelers can now use their Uber Eats app to quickly order food, beverage and retail...

DOJ Sues to Prevent JetBlue-Spirit Deal

DOJ Sues to Prevent JetBlue-Spirit Deal

The U.S. Department of Justice (DOJ) joined with attorneys general from several states and the District of Columbia to file a civil antitrust lawsuit to block JetBlue’s proposed $3.8 billion acquisition of low-cost rival Spirit. In the suit filed in Massachusetts, the...

Fulton Street Books Kiosk Opens At TUL

Fulton Street Books Kiosk Opens At TUL

Tulsa International Airport (TUL) announced the grand opening Fulton Street Books’ new airport kiosk. The new retail kiosk, located in Connector Hall next to the TUL food hall, offers books and Fulton Street Books merchandise, as well as items from various other local...

Hertz Invests In EV Charging At TPA

Hertz Invests In EV Charging At TPA

Car rental company Hertz has installed 42 Level 2 Tesla wall connector charging stations at the Tampa International Airport (TPA) Consolidated Rental Car Center. Customers at TPA’s Hertz location can now rent Tesla’s Model 3 and Model Y; the Polestar 2; Chevrolet’s...

GTAA, Partners Form Advocacy Coalition

GTAA, Partners Form Advocacy Coalition

Leaders from Destination Toronto, the Ontario Chamber of Commerce, and the Greater Toronto Airports have formed a coalition advocating for enhancements to air travel through Toronto Pearson and airports across Canada. The coalition - Innovate. Travel. Canada – is a...

ONT Names Cello As CMO

ONT Names Cello As CMO

Ontario International Airport (ONT) has named Eren Cello as chief marketing and communications officer, responsible for leading ONT’s branding, internal and external communications and community engagement efforts. Cello, who has served as ONT’s director of marketing...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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