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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
IND Adds Pluie Changing Stations
Indianapolis International Airport (IND) will install 50 Pluie diaper changing tables in the men’s, women’s, and family restrooms throughout the airport to increase cleanliness, comfort, and convenience for families and young travelers. Pluie, which offers...
Fitch: Federal Grants Ease Airport Capital Strains
Airports’ cost per enplanement and debt levels are expected to continue to rise, according to Fitch, although the recent round of Federal Aviation Administration grants from the Bipartisan Infrastructure Law will curb the impact. “We expect that airports’ cost per...
Servy Partners With CLT
Servy has partnered with the City of Charlotte to launch its leading omni-channel digital ordering platform, Grab Airport Marketplace, at Charlotte Douglas International Airport (CLT). Supported with Servy’s platform, CLT Order Now will allow travelers to conveniently...
HMSHost Opens Firehouse Subs at JAX
HMSHost has opened a new Firehouse Subs at Jacksonville International Airport (JAX) with Airport Concessions Disadvantaged Business Enterprise (ACDBE) partner Lee Wesley. Located in Concourse C, the new Firehouse Subs serves a selection of its signature hot and hearty...
TPA Adds Uber Eats Ordering
Tampa International Airport (TPA) announced that its TPA to Go mobile-ordering program, which allows guests to purchase food, drinks and other items, is now available on Uber Eats. Travelers can now use their Uber Eats app to quickly order food, beverage and retail...
DOJ Sues to Prevent JetBlue-Spirit Deal
The U.S. Department of Justice (DOJ) joined with attorneys general from several states and the District of Columbia to file a civil antitrust lawsuit to block JetBlue’s proposed $3.8 billion acquisition of low-cost rival Spirit. In the suit filed in Massachusetts, the...
Fulton Street Books Kiosk Opens At TUL
Tulsa International Airport (TUL) announced the grand opening Fulton Street Books’ new airport kiosk. The new retail kiosk, located in Connector Hall next to the TUL food hall, offers books and Fulton Street Books merchandise, as well as items from various other local...
Hertz Invests In EV Charging At TPA
Car rental company Hertz has installed 42 Level 2 Tesla wall connector charging stations at the Tampa International Airport (TPA) Consolidated Rental Car Center. Customers at TPA’s Hertz location can now rent Tesla’s Model 3 and Model Y; the Polestar 2; Chevrolet’s...
GTAA, Partners Form Advocacy Coalition
Leaders from Destination Toronto, the Ontario Chamber of Commerce, and the Greater Toronto Airports have formed a coalition advocating for enhancements to air travel through Toronto Pearson and airports across Canada. The coalition - Innovate. Travel. Canada – is a...
ONT Names Cello As CMO
Ontario International Airport (ONT) has named Eren Cello as chief marketing and communications officer, responsible for leading ONT’s branding, internal and external communications and community engagement efforts. Cello, who has served as ONT’s director of marketing...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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