Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

SSP America Announces New Biz Dev Hires

SSP America Announces New Biz Dev Hires

SSP America, a division of SSP Group, has welcomed three industry veterans into its executive ranks.  Paul Brown serves as senior director of brands and concepts, while Jen Juul is the senior director of business development and strategic communications and Dawn...

FAT Expansion Pushes Forward

FAT Expansion Pushes Forward

The Fresno City Council has approved a $126,866,863 contract to Q&D Construction for the terminal expansion project at Fresno Yosemite International Airport (FAT) that will include a new Concourse B, expanded security checkpoints, a new international arrivals...

Jackmont Seals Starbucks Deal

Jackmont Seals Starbucks Deal

Jackmont Hospitality has signed a strategic partnership deal with Starbucks, giving the concessionaire the ability to open new Starbucks airport locations. The company said conversations are currently under way to begin new store planning. The new partnership will...

Gameway Adds Biz Dev Director

Gameway Adds Biz Dev Director

Expanding its leadership team, Gameway has named Geena Martin as director of business development and strategic partnerships. Martin will be responsible for driving growth through new business development initiatives focused specifically on building strategic...

PHX to Host Business Summit

PHX to Host Business Summit

The City of Phoenix Aviation Department will host a virtual event next month to give interested businesses the opportunity to learn, network, and understand the tools available for doing business with Phoenix Sky Harbor International (PHX), Deer Valley (DVT), and...

ACI-World Predicts Air Travel Upsurge

ACI-World Predicts Air Travel Upsurge

Airports Council International (ACI) World published its latest quarterly airport traffic outlook showing an upsurge in air travel demand across many markets but noted global passenger traffic still finished 2022 at 6.5 billion passengers, 72 percent of 2019 levels....

MEM Adds 3D Online Map

MEM Adds 3D Online Map

Memphis International Airport (MEM) has a launched a new, interactive 3D map feature from software firm WhereWeFly. The map, on the airport website, allows passengers to view routes and explore destinations through short video reels. WhereWeFly is mobile friendly and...

Summer House Opens At MCO

Summer House Opens At MCO

Delaware North and joint-venture partners Superior Hospitality and Sweet Mango Hospitality have opened Summer House Santa Monica in the all-new Terminal C at Orlando International Airport (MCO). The opening is the final piece of the company’s six-outlet foodservice...

MCO Adds Execs, Hires Management Firm

MCO Adds Execs, Hires Management Firm

The Greater Orlando Aviation Authority (GOAA) Board approved hiring a consulting firm, Jacobs Project Management, to provide executive program management and oversight services for Orlando International Airport’s (MCO) recently opened Terminal C. In its new role,...

SAT Unveils New Terminal Design

SAT Unveils New Terminal Design

San Antonio International Airport (SAT) has unveiled the latest 3-D design for its new terminal that will prove a reimagined passenger experience and sense of place when completed in 2028. The San Antonio Airport System (SAAS) is working with international...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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