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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

JFK New Terminal One Adds Executive Hires

JFK New Terminal One Adds Executive Hires

The New Terminal One (NTO), a privately financed $9.5 billion consortium led by Ferrovial, Carlyle, JLC, and Ullico, announced four new additions to its executive leadership. The company has appointed Simon Gandy as executive vice president and chief operating...

ABQ To Host Concessions Networking Event

ABQ To Host Concessions Networking Event

The Albuquerque International Sunport (ABQ) will host a networking event next month for businesses looking to explore teaming, partnership, and contract opportunities for the airport’s planned Dream of Flight Concessions Redevelopment. The networking event will...

Martinez Joins SSP America Team

Martinez Joins SSP America Team

SSP America, a division of SSP Group, has hired Maria Martinez as part of its expanded efforts to develop new restaurants and concepts at airports across the U.S., Canada, and Latin America. Martinez has more than 15 years of experience in sales and business growth,...

PVD Announces Local Cuisine Initiative

PVD Announces Local Cuisine Initiative

The Rhode Island Airport Corporation is seeking food and beverage proposals from Rhode Island providers for 10 locations at Rhode Island T.F. Green International Airport (PVD) in an effort to offer travelers a “taste of Rhode Island.” Rhode Island-based restaurants,...

Mariani Joins IAADDFS Board

Mariani Joins IAADDFS Board

The International Association of Airport and Duty Free Stores (IAADFS) said Mark Mariani of 3Sixty Duty Free & More has joined the association’s board of directors, filling the seat vacated by Philip Hancock. Mariani, currently vice president of business...

PHL Names ACDBE and ADA Lead

PHL Names ACDBE and ADA Lead

The City of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), named Denise Bailey as deputy director of aviation, business diversity and accessibility. In her new role, Bailey will lead...

SEA Adds N Concourse Concessions

SEA Adds N Concourse Concessions

Seattle-Tacoma International Airport (SEA) announced the arrival of concession options for passengers in the redesigned N Concourse, including a mix of local and international food offerings. Pacific Northwest favorites include Beecher’s Handmade Cheese and Filson, as...

HappyOrNot Launches AI Upgrade

HappyOrNot Launches AI Upgrade

Customer feedback insights company HappyOrNot has launched an updated version of its Smiley Touch terminal, which is now enhanced by artificial intelligence. The new terminal uses a built-in camera system and AI software to unlock and connect in-moment anonymous...

SSP Open Farmers’ Market Restaurant at IND

SSP Open Farmers’ Market Restaurant at IND

SSP America has opened the Farmers’ Market restaurant at Indianapolis International Airport. The restaurant serves foods and products grown, produced and packaged by more than 60 Indiana Grown members from throughout the state. Located in Concourse B, The Farmers’...

ORD To Welcome New Restaurants, Retail

ORD To Welcome New Restaurants, Retail

The Chicago Department of Aviation (CDA), in partnership with Unibail-Rodamco-Westfield (URW) Airports, announced the pending arrival of the first Chick-fil-A and Protein Bar & Kitchen at the newly expanded Terminal 5 at O’Hare International Airport (ORD), as well...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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