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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
JFK New Terminal One Adds Executive Hires
The New Terminal One (NTO), a privately financed $9.5 billion consortium led by Ferrovial, Carlyle, JLC, and Ullico, announced four new additions to its executive leadership. The company has appointed Simon Gandy as executive vice president and chief operating...
ABQ To Host Concessions Networking Event
The Albuquerque International Sunport (ABQ) will host a networking event next month for businesses looking to explore teaming, partnership, and contract opportunities for the airport’s planned Dream of Flight Concessions Redevelopment. The networking event will...
Martinez Joins SSP America Team
SSP America, a division of SSP Group, has hired Maria Martinez as part of its expanded efforts to develop new restaurants and concepts at airports across the U.S., Canada, and Latin America. Martinez has more than 15 years of experience in sales and business growth,...
PVD Announces Local Cuisine Initiative
The Rhode Island Airport Corporation is seeking food and beverage proposals from Rhode Island providers for 10 locations at Rhode Island T.F. Green International Airport (PVD) in an effort to offer travelers a “taste of Rhode Island.” Rhode Island-based restaurants,...
Mariani Joins IAADDFS Board
The International Association of Airport and Duty Free Stores (IAADFS) said Mark Mariani of 3Sixty Duty Free & More has joined the association’s board of directors, filling the seat vacated by Philip Hancock. Mariani, currently vice president of business...
PHL Names ACDBE and ADA Lead
The City of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), named Denise Bailey as deputy director of aviation, business diversity and accessibility. In her new role, Bailey will lead...
SEA Adds N Concourse Concessions
Seattle-Tacoma International Airport (SEA) announced the arrival of concession options for passengers in the redesigned N Concourse, including a mix of local and international food offerings. Pacific Northwest favorites include Beecher’s Handmade Cheese and Filson, as...
HappyOrNot Launches AI Upgrade
Customer feedback insights company HappyOrNot has launched an updated version of its Smiley Touch terminal, which is now enhanced by artificial intelligence. The new terminal uses a built-in camera system and AI software to unlock and connect in-moment anonymous...
SSP Open Farmers’ Market Restaurant at IND
SSP America has opened the Farmers’ Market restaurant at Indianapolis International Airport. The restaurant serves foods and products grown, produced and packaged by more than 60 Indiana Grown members from throughout the state. Located in Concourse B, The Farmers’...
ORD To Welcome New Restaurants, Retail
The Chicago Department of Aviation (CDA), in partnership with Unibail-Rodamco-Westfield (URW) Airports, announced the pending arrival of the first Chick-fil-A and Protein Bar & Kitchen at the newly expanded Terminal 5 at O’Hare International Airport (ORD), as well...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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