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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Ghouse Named SEA COO
The Port of Seattle has named Arif Ghouse as the new chief operating officer for Seattle-Tacoma International Airport (SEA). Ghouse is joining SEA after eight years as the airport director of Paine Field/Snohomish County Airport (PAE), where in 2019 he spearheaded the...
Hudson’s Bobby Watson Passes Away
Hudson announced on Monday that longtime industry veteran Bobby Watson has passed away. Watson, Hudson’s senior vice president, public affairs and strategic planning, had been with Hudson for more than two decades. He was “a visionary leader who helped transform...
Valecha Joins Ferrovial Vertiports
Ferrovial Vertiports Division has named Drishti Valecha as its new business plan project manager, tasked with focusing on Ferrovial’s business plan and the technical aspects of vertiports to develop Advanced Air Mobility (AAM) infrastructure networks. Valecha most...
Parsons Joins MRG
Marshall Retail Group (MRG), a WHSmith company, announced that industry veteran Dan Parsons has joined the company as divisional vice president of business development. Parsons brings twenty years of experience operating and developing in airports to his new role,...
SJC and Turo Launch Peer-to-Peer Car Sharing
San Jose Mineta International Airport (SJC) and car-sharing marketplace Turo announced the availability of vehicle exchange from approved area at the airport. The partnership enable Turo hosts to share vehicles in an airport zone designated for peer-to-peer car...
Tabet Joins Ferrovial
Ferrovial, through its Airports division, has appointed Jean-Pierre Tabet as the asset management director in the North America region. He will be responsible for the company’s aviation portfolio in North America, with particular focus on operations, planning and...
Escape Lounges Opens At CMH
Escape Lounges has opened the Centurion Studio Partner Lounge at John Glenn Columbus International Airport (CMH). The lounge, which is open to all travelers regardless of carrier or status of card in hand, has a design inspired by German and Victorian villages. The...
MCI To Open New Terminal Next Month
The Kansas City Aviation Department and city Mayor Quinton Lucas announced the new terminal at Kansas City International Airport (MCI) will formally open, on budget and on time, on February 28, launching with a Southwest Airlines flight to Chicago. The $1.5 billion...
ONT Partners To Promote Local Tourism
Ontario International Airport (ONT) has partnered with Discover Inland Empire on an in-terminal center to alert travelers to the attractions and amenities of the region, including resorts, natural beauty, historic landmarks and seasonal events. The new Discover IE...
PHL Adds “WhereWeFly” Digital Tool
Philadelphia International Airport (PHL) has become the latest U.S. airport to add the “WhereWeFly” digital tool to its homepage, to provide travelers with an interactive route map of all the airport’s direct connections. PHL joins George Bush Intercontinental (IAH)...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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