Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Ghouse Named SEA COO

Ghouse Named SEA COO

The Port of Seattle has named Arif Ghouse as the new chief operating officer for Seattle-Tacoma International Airport (SEA). Ghouse is joining SEA after eight years as the airport director of Paine Field/Snohomish County Airport (PAE), where in 2019 he spearheaded the...

Hudson’s Bobby Watson Passes Away

Hudson’s Bobby Watson Passes Away

Hudson announced on Monday that longtime industry veteran Bobby Watson has passed away. Watson, Hudson’s senior vice president, public affairs and strategic planning, had been with Hudson for more than two decades. He was “a visionary leader who helped transform...

Valecha Joins Ferrovial Vertiports

Valecha Joins Ferrovial Vertiports

Ferrovial Vertiports Division has named Drishti Valecha as its new business plan project manager, tasked with focusing on Ferrovial’s business plan and the technical aspects of vertiports to develop Advanced Air Mobility (AAM) infrastructure networks. Valecha most...

Parsons Joins MRG

Parsons Joins MRG

Marshall Retail Group (MRG), a WHSmith company, announced that industry veteran Dan Parsons has joined the company as divisional vice president of business development. Parsons brings twenty years of experience operating and developing in airports to his new role,...

SJC and Turo Launch Peer-to-Peer Car Sharing

SJC and Turo Launch Peer-to-Peer Car Sharing

San Jose Mineta International Airport (SJC) and car-sharing marketplace Turo announced the availability of vehicle exchange from approved area at the airport. The partnership enable Turo hosts to share vehicles in an airport zone designated for peer-to-peer car...

Tabet Joins Ferrovial

Tabet Joins Ferrovial

Ferrovial, through its Airports division, has appointed Jean-Pierre Tabet as the asset management director in the North America region. He will be responsible for the company’s aviation portfolio in North America, with particular focus on operations, planning and...

Escape Lounges Opens At CMH

Escape Lounges Opens At CMH

Escape Lounges has opened the Centurion Studio Partner Lounge at John Glenn Columbus International Airport (CMH). The lounge, which is open to all travelers regardless of carrier or status of card in hand, has a design inspired by German and Victorian villages. The...

MCI To Open New Terminal Next Month

MCI To Open New Terminal Next Month

The Kansas City Aviation Department and city Mayor Quinton Lucas announced the new terminal at Kansas City International Airport (MCI) will formally open, on budget and on time, on February 28, launching with a Southwest Airlines flight to Chicago. The $1.5 billion...

ONT Partners To Promote Local Tourism

ONT Partners To Promote Local Tourism

Ontario International Airport (ONT) has partnered with Discover Inland Empire on an in-terminal center to alert travelers to the attractions and amenities of the region, including resorts, natural beauty, historic landmarks and seasonal events. The new Discover IE...

PHL Adds “WhereWeFly” Digital Tool

PHL Adds “WhereWeFly” Digital Tool

Philadelphia International Airport (PHL) has become the latest U.S. airport to add the “WhereWeFly” digital tool to its homepage, to provide travelers with an interactive route map of all the airport’s direct connections. PHL joins George Bush Intercontinental (IAH)...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!