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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Paradies Lagardère Launches Intern Program

Paradies Lagardère Launches Intern Program

Paradies Lagardère is sponsoring the inception of a new restaurant hospitality intern program at Georgia State University. The newly created internship honors the career of Regynald Washington, the former president of Paradies Lagardère Dining, The paid internship...

Paradies Lagardère Opens Checkout-Free Store At CLT

Paradies Lagardère Opens Checkout-Free Store At CLT

Paradies Lagardère has opened The Goods Express@CLT, a checkout-free retail experience powered by Amazon’s Just Walk Out technology, at the Charlotte Douglas International Airport (CLT). Opened in the airport’s Atrium, this innovative retail location was created to...

DCA Opens Children’s Play Space

DCA Opens Children’s Play Space

The Metropolitan Washington Airport Authority (MWAA) and the National Children’s Museum have teamed up to create the Curiosity Runway children’s playspace for families traveling with children through Reagan National Airport (DCA). The space is sponsored by Boeing....

Scales Joins HMSHost

Scales Joins HMSHost

HMSHost has appointed Shelby M. Scales as vice president, strategic alliances, effective immediately. In this role, she will lead HMSHost’s relationships with Airport Concessions Disadvantaged Business Enterprise (ACDBE) partners and other woman- and minority-owned...

Bambuza Opens Ninth & Pike At SEA

Bambuza Opens Ninth & Pike At SEA

Bambuza Hospitality Group has opened its bespoke restaurant concept Ninth & Pike Artisan Kitchen at Seattle-Tacoma International Airport (SEA). Located in the SEA’s Concourse C, Ninth & Pike features locally sourced, comfort food as well as specialty...

RDU Adds CLEAR

RDU Adds CLEAR

Raleigh Durham International Airport (RDU) has launched biometrics identity verification technology CLEAR, bringing a frictionless and predictable travel experience to the Research Triangle airport. Members use CLEAR’s network of dedicated lanes to verify their...

SSP America Opens Hunt & Fish At LGA

SSP America Opens Hunt & Fish At LGA

SSP America, a division of the SSP Group, announced the opening of the iconic New York dining brand Hunt & Fish Grill to its growing portfolio at LaGuardia Airport (LGA) Terminal B. Located in Terminal B’s Western Concourse, the Grill’s namesake is the iconic Hunt...

Upflex, DragonPass Partner For Airport Offering

Upflex, DragonPass Partner For Airport Offering

Upflex, the New York-based provider of hybrid workspace solutions announced a new partnership with DragonPass, a leading transportation industry digital platform, to provide holistic flex workspaces in airport and rail lounges. With this partnership, Upflex’s...

SJC Unveils Rebrand

SJC Unveils Rebrand

San José Mineta International Airport (SJC) announced its official changeover to a new brand identity, including a new brand name, logo, colors, tagline, and marketing materials. The new brand name, San José Mineta International Airport, was selected to lead with...

SDF Adds To Leadership Team

SDF Adds To Leadership Team

The Louisville Regional Airport Authority, which operates Louisville Muhammad Ali International Airport (SDF), has made two new executive appointments. Heather Fuqua has been named director of human resources, responsible for defining, developing and directing...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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