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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

OTG Expands Mill City Tavern at MSP

OTG Expands Mill City Tavern at MSP

Minneapolis-St. Paul International Airport (MSP) announced the reopening of a larger, 4,500 square foot Mill City Tavern in Terminal 1’s G Concourse. The full-service American bistro and bar has returned after a three-year hiatus next to gate G18. It’s the last of...

Tsakos Rejoins PHL

Tsakos Rejoins PHL

The Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), has named Konstantinos "Gus" Tsakos as its deputy director of internal audit and compliance. Tsakos comes to PHL after serving as...

LAWA Opens LAX Safe Parking Lot

LAWA Opens LAX Safe Parking Lot

Los Angeles International Airport will provide a secure parking lot and will allow people living in their vehicles to park overnight, under a new plan recently approved by the Los Angeles Board of Airport Commissioners. LAX is the first airport in the country to...

Garrett Popcorn Shop Opens at MDW

Garrett Popcorn Shop Opens at MDW

The Chicago Department of Aviation (CDA) announced the opening of one of Chicago’s hometown favorites, Garrett Popcorn Shop, at Midway International Airport (MDW). Located in the MDW Central Market, the new location serves Garrett Popcorn fan-favorites like Garrett...

Evolve By Hudson And Carry On Open at PHL

Evolve By Hudson And Carry On Open at PHL

Philadelphia International Airport (PHL) and Marketplace PHL, which oversees retail and concessions at the airport, announced two new shopping options for travelers: Evolve by Hudson and Carry On. Evolve by Hudson is a one-stop shop tailored to the local market. With...

Nasr Appointed To Lead URW Airports

Nasr Appointed To Lead URW Airports

Unibail-Rodamco-Westfield has appointed Dany Nasr as CEO URW Airports, responsible for leading the continued growth of its award-winning portfolio of airport and transit retail programs. Nasr joins URW Airports as it begins its role as the exclusive commercial...

Wendy’s In Deal At CVG

Wendy’s In Deal At CVG

Cincinnati/Northern Kentucky International Airport (CVG) has partnered with local family franchisee, Sinkula, to bring Wendy's to travelers on-the-go.The new location, set to open this summer in the food court on Concourse B, offer Wendy’s quality breakfast, including...

PHL Names External Affairs Executive

PHL Names External Affairs Executive

The City of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), has appointed Jacqueline Lewis as deputy director of external affairs, a newly-created role that reports to the chief...

Plaza Premium Lounge Opens at MCO

Plaza Premium Lounge Opens at MCO

Plaza Premium has opened a Plaza Premium Lounge at the new Terminal C at Orlando International Airport (MCO). The lounge features a mix of amenities for both business and leisure travelers. Among the offerings are custom-designed seating options, quiet zones,...

Mishler Joins McFarland Johnson

Mishler Joins McFarland Johnson

McFarland Johnson, a planning, engineering, technology, environmental, and construction services firm, said Jeff Mishler has joined the firm as senior project manager in the firm’s aviation division. In his new role Mishler will serve as a technical lead for aviation...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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