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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Metz In Concessions Deal at MLB

Metz In Concessions Deal at MLB

Metz Culinary Management (Metz) has partnered with the Melbourne Orlando International Airport (MLB) to create, design, build and manage an upscale dining and gift concessions program at the airport. The project represents a significant investment for the airport,...

Turley and Stoycos Join MWAA

Turley and Stoycos Join MWAA

The Metropolitan Washington Airports Authority, operators of Dulles International (IAD) and Reagan National (DCA) airports, has named Charles Turley as vice president for audit and Stephen Stoycos as the new vice president for real estate. In his new role, Turley will...

XWELL Expands CDC Work

XWELL Expands CDC Work

XWELL and partner Ginkgo Bioworks have expanded their support for the Centers for Disease Control and Prevention’s (CDC’s) traveler-based genomic surveillance program to include a pilot study monitoring influenza viruses, in addition to SARS-CoV-2. The partners...

Samms Joins LAWA

Samms Joins LAWA

Los Angeles World Airports (LAWA) announced that Harold Samms III has been named its new deputy executive director of the Landside Access Modernization Program (LAMP) Performance at Los Angeles International (LAX) and Van Nuys airports. Samms brings a wealth of...

ORD Adds Travel Plaza

ORD Adds Travel Plaza

The Chicago Department of Aviation (CDA) and developer Petroleum Marketing Group (PMG) have opened the Chicago Travel Plaza on the property of O’Hare International Airport (ORD). The plaza, located on a two-acre site, is home to a fueling station and convenience...

Gill Joins Conrac Solutions

Gill Joins Conrac Solutions

Seattle-based consolidated rent-a-car facility developer, operator and financier Conrac Solutions has named James Gill as its new chief financial and administrative officer. In his new role, Gill will manage operational functions including finance, human resources,...

ACI-NA Announces Leadership Additions

ACI-NA Announces Leadership Additions

Airports Council International – North America (ACI-NA), today announced new leaders to the ACI-NA Board of Directors, the U.S. Policy Council, the Canadian Policy Council, and the World Business Partners/Associates Board of Directors, including Elected board members...

HMSHost Moves To Biodegradable Straws

HMSHost Moves To Biodegradable Straws

HMSHost has introduced new PHA biodegradable straws from BIOLO in dining venues at U.S. airports across California, Washington, Texas, North Carolina, and Florida. The partnership with BIOLO, secured through HMSHost’s packaging partner Baer & Associates, marks a...

Braxton Brewing To Open At CVG

Braxton Brewing To Open At CVG

Braxton Brewing Co. will open a taproom at Cincinnati/Northern Kentucky International Airport (CVG) this spring, allowing travelers will be able to enjoy the local favorite in a 1,500 square foot space. Braxton Brewing Co. has celebrated the Greater Cincinnati...

ACI-World Asks Regulators to Aid Airports

ACI-World Asks Regulators to Aid Airports

Airports Council International (ACI) World issued a new resolution, Restoring Economic Equilibrium, that urges governments to acknowledge the changed risk profile of airports due to the pandemic and to provide support to restore economic equilibrium for unrecovered...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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