Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
PDX Launches GoodMaps Explore
The Port of Portland is partnering with GoodMaps on the launch of GoodMaps Explore at Portland International Airport (PDX), a free indoor navigation app that enables travelers with different needs, including people who are blind and low vision, deaf or hard of...
IND To Add, Expand Dining Options
Indianapolis International Airport (IND) is boosting its dining options for travelers, adding new local favorites and expanding several of the popular restaurants already at the airport. The popular local brand Harry & Izzy’s will this spring complete its...
OAK To Host Vendor Fair
Oakland International Airport (OAK) will host its first OAK Vendor Fair on January 12. The event will enable area merchants and artisans to showcase their goods, with the potential to have their items sold at airport through its onsite retailers. OAK is seeking to...
PVD Hosts New TSA Technology
T.F. Green International Airport (PVD) and the Transportation Security Administration (TSA) will begin installing state-of-the-art scanners at the airport security checkpoint that uses computed tomography (CT) technology to provide advanced explosives detection...
PHL Adds Biometric Facial Recognition
Philadelphia International Airport (PHL) is installing facial biometric technology at 25 boarding gates in Terminals A-East and A-West to help U.S. Customs and Border Protection (CBP) process departing passengers on international flights safely and efficiently. Using...
Good Luck Pizza Arrives At PHL
MarketPlace PHL is launching Good Luck Pizza at Philadelphia International Airport (PHL), bringing the total number of shops and eateries and services at the airport to 176. Located in PHL Terminal E, Good Luck Pizza showcases oven-baked pizzas as well as small plates...
AI-Driven Display Shines At MCO T3
Orlando International Airport (MCO) recently unveiled the new state-of-the-art South Terminal Complex, featuring the TheMoment Vault, an immersive multimedia installation aimed at engaging travelers and providing a positive impression of the airport and local...
Hudson Nonstop Opens at LAX T3
Los Angeles World Airports (LAWA), in partnership with Unibail-Rodamco-Westfield Airports (URW) and Hudson, announced the opening of Hudson Nonstop inside Terminal 3 at Los Angeles International Airport (LAX). The store will provide convenient and contactless shopping...
Virtual Queuing Launched At Canadian Airports
Copenhagen Optimization and CLEAR are partnering on a new, free virtual queuing service, Express Powered by CLEAR, at five of Canada’s largest airports. Express powered by CLEAR, allows travelers to plan ahead and reserve a dedicated security time slot for their...
PHX Opens Final Stage of Sky Train
Phoenix International Airport (PHX) celebrated the opening of the final 2.5-mile stage of the PHX Sky Train, connecting the airport terminals with the Rental Car Center and adds two new stations – the Rental Car Center Station and the 24th Street Station. The...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!