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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Francis Named VP-COO at SAN

Francis Named VP-COO at SAN

The San Diego County Regional Airport Authority, which operates San Diego International Airport (SAN), has named Rick Francis as vice president & chief operations officer, responsible for setting the strategic direction for terminal and airside operations,...

PHX Launches Waymo Service

PHX Launches Waymo Service

Phoenix Sky Harbor International Airport (PHX) and Waymo have launched a fully autonomous vehicle service to the general public looking for transportation to and from the airport. PHX become the first airport in the world to offer travelers the ability to take a Waymo...

ABQ Launches Business Education Site

ABQ Launches Business Education Site

Albuquerque International Sunport (ABQ) has launched a new website aimed at educating potential vendors ahead of the airport’s “Dream of Flight: Sunport Reimagined” renovation project and major concessions overhaul set to begin next year. The new “Sunport Doing...

IDEMIA PreCheck Effort Opens At ONT

IDEMIA PreCheck Effort Opens At ONT

Ontario International Airport (ONT) said that travelers can now enroll in TSA PreCheck right at the airport with no need for an appointment thanks to a new program available from IDEMIA. IDEMIA TSA PreCheck Enrollment ambassadors are stationed just past the ONT...

ATL Opens T-North Extension

ATL Opens T-North Extension

Hartsfield-Jackson Atlanta International Airport (ATL) this week officially opened its Concourse T-North Extension, adding five gates and enhancing the airport’s capacity to handle larger aircraft. The cost of the project was $341 million. “Adding (the T North...

SAN Teams For Beer Production

SAN Teams For Beer Production

San Diego International Airport (SAN) has partnered with local brewer, The East Village Brewing Company, on two beers made with purified condensate collected through the airport’s water stewardship program. Hoppy Travels IPA is a West Coast IPA with flavors of...

YWG Implements Self-Driving Wheelchairs

YWG Implements Self-Driving Wheelchairs

Winnipeg Richardson International Airport (YWG) has implemented WHILL Inc. and Scootaround Personal Transportation Solutions’ self-driving wheelchairs as an service to travelers. The implementation comes after a trial of the autonomous mobility services that began in...

Robinson To Lead YMM

Robinson To Lead YMM

Denean Robinson has been selected as the new President & CEO of the Fort McMurray Airport Authority, effective January 1, 2023. She has held the role of Interim President & CEO since RJ Steenstra’s departure in September. “After an extensive international...

Former MWAA Revenue Officer Davis Passes

Former MWAA Revenue Officer Davis Passes

The Metropolitan Washington Airports Authority said its former executive vice president and chief revenue officer, Jerome L. Davis, died December 7 after a battle with cancer. He was 67. Davis retired from the Airports Authority in September 2021, after serving seven...

Gill To Join Conrac Solutions

Gill To Join Conrac Solutions

Conrac Solutions, consolidated rent-a-car (ConRAC) facility developer, operator and financier, has named James R. Gill as chief financial and administrative officer, effective Jan. 9, 2023. Gill’s most recent role is as general manager of New Jersey airports for the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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