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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Francis Named VP-COO at SAN
The San Diego County Regional Airport Authority, which operates San Diego International Airport (SAN), has named Rick Francis as vice president & chief operations officer, responsible for setting the strategic direction for terminal and airside operations,...
PHX Launches Waymo Service
Phoenix Sky Harbor International Airport (PHX) and Waymo have launched a fully autonomous vehicle service to the general public looking for transportation to and from the airport. PHX become the first airport in the world to offer travelers the ability to take a Waymo...
ABQ Launches Business Education Site
Albuquerque International Sunport (ABQ) has launched a new website aimed at educating potential vendors ahead of the airport’s “Dream of Flight: Sunport Reimagined” renovation project and major concessions overhaul set to begin next year. The new “Sunport Doing...
IDEMIA PreCheck Effort Opens At ONT
Ontario International Airport (ONT) said that travelers can now enroll in TSA PreCheck right at the airport with no need for an appointment thanks to a new program available from IDEMIA. IDEMIA TSA PreCheck Enrollment ambassadors are stationed just past the ONT...
ATL Opens T-North Extension
Hartsfield-Jackson Atlanta International Airport (ATL) this week officially opened its Concourse T-North Extension, adding five gates and enhancing the airport’s capacity to handle larger aircraft. The cost of the project was $341 million. “Adding (the T North...
SAN Teams For Beer Production
San Diego International Airport (SAN) has partnered with local brewer, The East Village Brewing Company, on two beers made with purified condensate collected through the airport’s water stewardship program. Hoppy Travels IPA is a West Coast IPA with flavors of...
YWG Implements Self-Driving Wheelchairs
Winnipeg Richardson International Airport (YWG) has implemented WHILL Inc. and Scootaround Personal Transportation Solutions’ self-driving wheelchairs as an service to travelers. The implementation comes after a trial of the autonomous mobility services that began in...
Robinson To Lead YMM
Denean Robinson has been selected as the new President & CEO of the Fort McMurray Airport Authority, effective January 1, 2023. She has held the role of Interim President & CEO since RJ Steenstra’s departure in September. “After an extensive international...
Former MWAA Revenue Officer Davis Passes
The Metropolitan Washington Airports Authority said its former executive vice president and chief revenue officer, Jerome L. Davis, died December 7 after a battle with cancer. He was 67. Davis retired from the Airports Authority in September 2021, after serving seven...
Gill To Join Conrac Solutions
Conrac Solutions, consolidated rent-a-car (ConRAC) facility developer, operator and financier, has named James R. Gill as chief financial and administrative officer, effective Jan. 9, 2023. Gill’s most recent role is as general manager of New Jersey airports for the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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