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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Birch Joins Bambuza Hospitality

Birch Joins Bambuza Hospitality

Portland-based Bambuza Hospitality Group has appointed Scott Birch as senior director of operations, responsible for overseeing all food service operations across BHG’s growing airport and street-side portfolio. Birch, a certified sommelier, most recently served as...

PSP To Double Concessions Offerings

PSP To Double Concessions Offerings

Palm Springs International Airport said it will double the number of restaurants and bring in more local representation with a new concessions program set to begin in 2023. Paradies Lagardère was awarded the food and beverage contract at the airport, while Marshall...

YYC Opens Immigrant and Refugee Center

YYC Opens Immigrant and Refugee Center

The Calgary Airport Authority (CAA) and the Calgary Newcomers Collaborative (CNC) have opened the newly established Immigrant Arrival Centre at Calgary International Airport (YYC) to respond to the needs of immigrants and refugees in Calgary and the surrounding area....

Salty’s, BrewTop Social, Open at SEA

Salty’s, BrewTop Social, Open at SEA

Concessions International has opened two new locations at the renovated north end of the Central Terminal at Seattle Tacoma International Airport (SEA). Salty’s at the SEA features shucked to order oysters at its chilled seafood bar, a sports bar, and a one-of-a-kind...

Concession Contracts Under Scrutiny In AAAE Program

Concession Contracts Under Scrutiny In AAAE Program

The American Association of Airport Executives (AAAE), through its Airport Consortium on Customer Trust (ACT) Program, has released a new catalog of key business terms and standard provisions for use in airport concessions contracts. AAAE said the new product will...

DEN Launches Pre-Book Luggage Program

DEN Launches Pre-Book Luggage Program

Denver International Airport (DEN) has launched a new pilot program with Baggage Airline Guest Services (Bags) and CLEAR that allows CLEAR members to pre-book checked luggage before arriving at one of two Bags locations at DEN. Bags currently operates DEN’s free bag...

DHS Extends REAL ID Deadline

DHS Extends REAL ID Deadline

The U.S. Department of Homeland Security has extended enforcement of the REAL ID requirement by 24 months, from May 3, 2023 to May 7, 2025. States will now have additional time to ensure their residents have driver’s licenses and identification cards that meet the...

XWELL Partners With HydroMassage

XWELL Partners With HydroMassage

XWELL, formerly the XpresSpa Group, announced partnership with HydroMassage and Human Touch®, manufacturers of hands-free massage equipment, to introduce fully autonomous and customizable services in select XpresSpa and Treat locations in the U.S, beginning early next...

Nichols Named TUS VP-Engineering

Nichols Named TUS VP-Engineering

The Tucson Airport Authority (TAA) has named Ken Nichols to the position of vice president of engineering, responsible for strategic leadership, planning, coordination, and management of development projects and programs at Tucson International Airport (TUS) and Ryan...

Jackmont Hires Beverage Director

Jackmont Hires Beverage Director

Jackmont Hospitality has hired hospitality industry veteran Gedeon Tsegaye as its new corporate director of beverage. The company said the hiring is in preparation of rapid national growth heading into 2023, including numerous chef-driven concepts at airports across...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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