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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Birch Joins Bambuza Hospitality
Portland-based Bambuza Hospitality Group has appointed Scott Birch as senior director of operations, responsible for overseeing all food service operations across BHG’s growing airport and street-side portfolio. Birch, a certified sommelier, most recently served as...
PSP To Double Concessions Offerings
Palm Springs International Airport said it will double the number of restaurants and bring in more local representation with a new concessions program set to begin in 2023. Paradies Lagardère was awarded the food and beverage contract at the airport, while Marshall...
YYC Opens Immigrant and Refugee Center
The Calgary Airport Authority (CAA) and the Calgary Newcomers Collaborative (CNC) have opened the newly established Immigrant Arrival Centre at Calgary International Airport (YYC) to respond to the needs of immigrants and refugees in Calgary and the surrounding area....
Salty’s, BrewTop Social, Open at SEA
Concessions International has opened two new locations at the renovated north end of the Central Terminal at Seattle Tacoma International Airport (SEA). Salty’s at the SEA features shucked to order oysters at its chilled seafood bar, a sports bar, and a one-of-a-kind...
Concession Contracts Under Scrutiny In AAAE Program
The American Association of Airport Executives (AAAE), through its Airport Consortium on Customer Trust (ACT) Program, has released a new catalog of key business terms and standard provisions for use in airport concessions contracts. AAAE said the new product will...
DEN Launches Pre-Book Luggage Program
Denver International Airport (DEN) has launched a new pilot program with Baggage Airline Guest Services (Bags) and CLEAR that allows CLEAR members to pre-book checked luggage before arriving at one of two Bags locations at DEN. Bags currently operates DEN’s free bag...
DHS Extends REAL ID Deadline
The U.S. Department of Homeland Security has extended enforcement of the REAL ID requirement by 24 months, from May 3, 2023 to May 7, 2025. States will now have additional time to ensure their residents have driver’s licenses and identification cards that meet the...
XWELL Partners With HydroMassage
XWELL, formerly the XpresSpa Group, announced partnership with HydroMassage and Human Touch®, manufacturers of hands-free massage equipment, to introduce fully autonomous and customizable services in select XpresSpa and Treat locations in the U.S, beginning early next...
Nichols Named TUS VP-Engineering
The Tucson Airport Authority (TAA) has named Ken Nichols to the position of vice president of engineering, responsible for strategic leadership, planning, coordination, and management of development projects and programs at Tucson International Airport (TUS) and Ryan...
Jackmont Hires Beverage Director
Jackmont Hospitality has hired hospitality industry veteran Gedeon Tsegaye as its new corporate director of beverage. The company said the hiring is in preparation of rapid national growth heading into 2023, including numerous chef-driven concepts at airports across...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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