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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Gotthard Joins WHSmith NA As CEO

Gotthard Joins WHSmith NA As CEO

Kevin Gotthard has been appointed chief financial officer for WHSmith North America, which incorporates both Marshall Retail Group (MRG) and InMotion. He will oversee the finance department in a period of rapid growth as the business expands its stores across airports...

7-11 Opens At YYZ

7-11 Opens At YYZ

A 24-hour 7-11 convenience store has opened at Toronto Pearson International Airport (YYC). Located in Terminal 1 International Arrivals, the store will serve travelers and airport employees who are quickly on-the-go, as well as those waiting to pick up loved ones....

YEG Opens Entertainment Center

YEG Opens Entertainment Center

Edmonton International Airport (YEG) has added Sevens at 49 VLT (video lottery terminal) Lounge, a gaming establishment, to its roster of concessions options for travelers. 747 Gaming Group Corporation handles gaming operations while SSP America provides the food and...

AAAE Extends Hauptli’s Contract

AAAE Extends Hauptli’s Contract

The American Association of Airport Executives (AAAE)  has extended the contract of current president and chief executive officer Todd Hauptli. Hauptli has signed a new deal keeping him in the role through the end of 2028. Hauptli has served as AAAE president and CEO...

OTG’s NY-Area Restaurants Certified Green

OTG’s NY-Area Restaurants Certified Green

OTG Management said all 86 of its locations at John Kennedy International (JFK), LaGuardia (LGA), and Newark Liberty International (EWR) airports have earned the prestigious Certified Green Restaurant sustainability certification by the Green Restaurant Association....

DEN Offers Options For Land Development

DEN Offers Options For Land Development

Denver International Airport (DEN) is seeking offers from qualified developers, investors and users for commercial development on airport land. The ground leases span up to 1,500 acres of the airport’s non-aviation land. DEN is the second largest landowner of any...

PHL Opens Pure Leaf Holiday Oasis Lounge

PHL Opens Pure Leaf Holiday Oasis Lounge

Pure Leaf Iced Tea has partnered with Philadelphia International Airport (PHL) to create the first-ever Pure Leaf Holiday Oasis Lounge, where travelers can relax and say “no” to the stress of seasonal travel. The custom-built lounge located in the D/E connector near...

MIA Launches Queuing Assistance Program

MIA Launches Queuing Assistance Program

Miami International Airport (MIA) has launched a new program for passengers with disabilities or limited mobility arriving from foreign destinations, enabling them to request special queueing assistance when traveling through the U.S. Customs and Border Protection...

FAA Clears Way for ORD Expansion

FAA Clears Way for ORD Expansion

The Federal Aviation Administration (FAA) has issued its finding there is “no significant impact" of the proposed O'Hare International Airport (ORD) Terminal Area Plan, paving the way to start construction on two new satellite concourses, a new O'Hare Global Terminal...

MSP Adds New Concessions

MSP Adds New Concessions

Minneapolis St. Paul International Airport (MSP) has opened several new concessions in advance of the busy holiday travel season, including a new Crisp & Green to provide healthy meal options for travelers. Located near Gate G22, Crisp & Green offers a...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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