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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Gotthard Joins WHSmith NA As CEO
Kevin Gotthard has been appointed chief financial officer for WHSmith North America, which incorporates both Marshall Retail Group (MRG) and InMotion. He will oversee the finance department in a period of rapid growth as the business expands its stores across airports...
7-11 Opens At YYZ
A 24-hour 7-11 convenience store has opened at Toronto Pearson International Airport (YYC). Located in Terminal 1 International Arrivals, the store will serve travelers and airport employees who are quickly on-the-go, as well as those waiting to pick up loved ones....
YEG Opens Entertainment Center
Edmonton International Airport (YEG) has added Sevens at 49 VLT (video lottery terminal) Lounge, a gaming establishment, to its roster of concessions options for travelers. 747 Gaming Group Corporation handles gaming operations while SSP America provides the food and...
AAAE Extends Hauptli’s Contract
The American Association of Airport Executives (AAAE) has extended the contract of current president and chief executive officer Todd Hauptli. Hauptli has signed a new deal keeping him in the role through the end of 2028. Hauptli has served as AAAE president and CEO...
OTG’s NY-Area Restaurants Certified Green
OTG Management said all 86 of its locations at John Kennedy International (JFK), LaGuardia (LGA), and Newark Liberty International (EWR) airports have earned the prestigious Certified Green Restaurant sustainability certification by the Green Restaurant Association....
DEN Offers Options For Land Development
Denver International Airport (DEN) is seeking offers from qualified developers, investors and users for commercial development on airport land. The ground leases span up to 1,500 acres of the airport’s non-aviation land. DEN is the second largest landowner of any...
PHL Opens Pure Leaf Holiday Oasis Lounge
Pure Leaf Iced Tea has partnered with Philadelphia International Airport (PHL) to create the first-ever Pure Leaf Holiday Oasis Lounge, where travelers can relax and say “no” to the stress of seasonal travel. The custom-built lounge located in the D/E connector near...
MIA Launches Queuing Assistance Program
Miami International Airport (MIA) has launched a new program for passengers with disabilities or limited mobility arriving from foreign destinations, enabling them to request special queueing assistance when traveling through the U.S. Customs and Border Protection...
FAA Clears Way for ORD Expansion
The Federal Aviation Administration (FAA) has issued its finding there is “no significant impact" of the proposed O'Hare International Airport (ORD) Terminal Area Plan, paving the way to start construction on two new satellite concourses, a new O'Hare Global Terminal...
MSP Adds New Concessions
Minneapolis St. Paul International Airport (MSP) has opened several new concessions in advance of the busy holiday travel season, including a new Crisp & Green to provide healthy meal options for travelers. Located near Gate G22, Crisp & Green offers a...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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