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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Qdoba, Sbarro Open At PHL

Qdoba, Sbarro Open At PHL

MarketPlace PHL, which manages concessions at Philadelphia International Airport (PHL) announced the opening of new dining choices at the airport. Qdoba has opened in Terminal F and Sbarro in Terminal A. "We’ve been pleased with the recent expansion of food options at...

Coca-Cola Sponsors YYC Mural

Coca-Cola Sponsors YYC Mural

Calgary Airport Authority has jointly partnered with Coca-Cola and Coke Canada Bottling to create a one-of-a-kind mural installation that depicts a series of scenes along the city’s iconic Bow River. The sponsorship reinforces YYC’s efforts to create a sense of place...

RDU Makes Commercial Management Appointment

RDU Makes Commercial Management Appointment

The Raleigh-Durham Airport Authority (RDAA), operator of Raleigh-Durham International Airport (RDU), has named Lisa Leyva as its new senior director, commercial management, overseeing the development of strategies and initiatives aimed at increasing non-aeronautical...

PHL To Open Chase Sapphire Lounge

PHL To Open Chase Sapphire Lounge

Airport Dimensions will open a Chase Sapphire Lounge by The Club at Philadelphia International Airport (PHL), the airport announced, providing passengers with a destination to relax and work. The 20,000-square-foot lounge, to be located in the PHL Terminal D/E...

Prepango, Illy Partner For Vending At DEN

Prepango, Illy Partner For Vending At DEN

Prepango, a national operator of specialty vending machines and automated retail leader, has partnered with Denver International Airport (DEN) to install coffee vending machines. They will include Prepango’s illycaffè (illy.com) vending concept, which grinds whole...

ReachTV Promotes Wideman, Maloof

ReachTV Promotes Wideman, Maloof

ReachTV has promoted two senior level executives to support the free, ad-supported streaming television network’s rapid growth into global markets. Demetria Wideman has been promoted to executive vice president, head of growth; and Ashley Maloof has been elevated to...

Virtual Restaurant Opens At SEA

Virtual Restaurant Opens At SEA

A new virtual restaurant called Chicky has opened at Seattle-Tacoma International Airport (SEA), bringing ease of use and quick pickups to the traveler experience. The store is operated by local ACDBE operator Kathy Casey, owner of Dish D’Lish, Rel’Lish Burger Lounge,...

MAC Names Wilson Deputy General Counsel

MAC Names Wilson Deputy General Counsel

The Metropolitan Airports Commission (MAC) has promoted Evan Wilson from senior attorney to deputy general counsel of the organization, which owns and operates Minneapolis-St. Paul International Airport and six reliever airports in the Twin Cities.  Wilson has worked...

HMSHost Opens Super Bien SAT

HMSHost Opens Super Bien SAT

HMSHost and local chef Johnny Hernandez have opened a joint venture restaurant called Super Bien at San Antonio International Airport (SAT). Located in terminal A, Super Bien offers made-to-order Tex-Mex favorites travelers can select at the counter, like warm...

AUS Adds SkySquad, Mobility Services

AUS Adds SkySquad, Mobility Services

Austin-Bergstrom International Airport (AUS) has launched a new service called SkySquad, which connects passengers with a trained, pre-vetted airport assistant to provide an extra pair of hands from the curbside to their gate (from ticketing, checking bags, loading...

MAGAZINE

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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