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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

PHL Adds Automated PARCS System

PHL Adds Automated PARCS System

Philadelphia International Airport (PHL) has installed a new Parking Access Revenue Control System (PARCS) in the airport’s economy parking lot, to provide passengers with easier ways to enter and pay for parking at the airport. The system was developed and installed...

Veovo, OneAlpha Partner To Streamline Slot Approvals

Veovo, OneAlpha Partner To Streamline Slot Approvals

Veovo and OneAlpha, an airport slot management and capacity planning company, have partnered to give operators the ability to streamline the slot approval process while maximising the use of runway, apron and terminal capacity and resources. The integration of...

YEG Opens Indigenous Interpretative and Retail Centre

YEG Opens Indigenous Interpretative and Retail Centre

Edmonton International Airport (YEG) has opened The Indigenous Interpretative and Retail Centre as part of its commitment to cultural and economic reconciliation and being an “airport for everyone.” The new center is located next to YEG Gate 64 in the...

PIT Testing “Teleoperated” Cars

PIT Testing “Teleoperated” Cars

Tech firm Mapless AI is testing two “teleoperated” cars remotely driven by a person miles away at Pittsburgh International Airport (PIT). As part of the testing program, a person in one of PIT’s parking lots summons Mapless’ car (a Kia hatchback) with an app, and an...

Burrell Inks Deal For Small Airport Development

Burrell Inks Deal For Small Airport Development

Burrell Aviation has formalized a national design-build master service agreement with Lemartec, enabling the companies to work together on developing regional municipal airport projects that will increase access to air cargo services and allow smaller airports to...

SFO Earns Level 4 Carbon Accreditation

SFO Earns Level 4 Carbon Accreditation

San Francisco International Airport (SFO) has been awarded Level 4 Airport Carbon Accreditation by Airports Council International (ACI), making it the first large airport in North America to achieve the level. As part of this accreditation, SFO is committing to reach...

Hudson Expands Sunglass Hut Partnership

Hudson Expands Sunglass Hut Partnership

Hudson, a Dufry company, is expanding its partnership with Sunglass Hut and will now exclusively operate new stand-alone Sunglass Hut travel retail stores in the U.S. and Canada.  Hudson currently operates six of Sunglass Hut’s 32 standalone travel retail locations in...

GSP Names New SVP-CFO

GSP Names New SVP-CFO

The Greenville-Spartanburg Airport (GSP) District has named Kirk Eickhoff as senior vice president and chief financial officer, responsible for developing and executing the fiscal strategy and administrating its revenues and expenses. In addition, Eickhoff will...

XWELL Debuts Robot Manicures

XWELL Debuts Robot Manicures

XWELL, formally the XpresSpa Group, has partnered with robot manicure provider Clockwork to introduce fully autonomous, express manicures in select XpresSpa airport locations in the U.S. early next year. Beginning in the first quarter of 2023, XWELL will launch up to...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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