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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
DEN, United Open 12 New Gates
Denver International Airport (DEN) and United Airlines held a ceremony celebrating the completion of the Gate Expansion Program with the opening of new gates on Concourses A and B. The 12 new gates on A-West and 10 new gates on B-East are being leased by United...
XWELL Opens Treat at SLC
XWELL, formerly the XpresSpa Group, has opened Treat upscale health and wellness center at Salt Lake City International Airport (SLC). The addition of SLC marks the third brick-and-mortar location of Treat, adding to Treat locations at Terminal 4 of John F. Kennedy...
MSY Launches Online Services
Louis Armstrong New Orleans International Airport (MSY) announced new amenities to make parking more convenient, including online parking reservations in any of the airport’s four parking facilities and a new valet parking option with drop-off conveniently located on...
Lahbabi Named ACI-NA Deputy General Counsel
Airports Council International – North America (ACI-NA), has appointed Leila Lahbabi as its new deputy general counsel, effective January 1, 2023. Lahbabi currently serves as lead counsel for Charlotte Douglas International Airport (CLT) providing legal counsel on...
EYW Begins Concourse A Expansion
Key West International Airport (EYW) has embarked on a $100 million terminal expansion designed to improve the airport’s level of service and operational flexibility. The design for the new building calls for clear story windows on the south side, bringing the outside...
LAX Opens Terminal 4.5 Core
Los Angeles International Airport (LAX) has opened the Terminal 4.5 Core, the first major component of a $1.62 billion project to upgrade Terminals 4 and 5 at the airport. The Terminal 4.5 Core provides direct connectivity to the Terminal 5 baggage claim and check-in...
SEA Expands Spot Saver Program
Seattle-Tacoma International Airport (SEA) is expanding the service hours of its Spot Saver TSA security check-in option until 10 p.m. nightly to reflect growing demand for the popular amenity. Originally piloted at SEA in 2021, Spot Saver virtual queuing allows...
Timber Pizza Opens At DCA
Jackmont Hospitality and BMG Baldi Management Group, have partnered with MarketPlace Development to open Timber Pizza Co. at Washington Regan National Airport. Located on American Airlines Terminal E, Timber Pizza is open daily and serves artisanal pizzas, empanadas,...
HMSHost Opens BurgerFi At JAX
HMSHost, ABCDE partner Lee Wesley Group, and fast-casual burger brand BurgerFi have opened a new location at Jacksonville International Airport (JAX). Located in Concourse A, BurgerFi offer travelers “next-level” burgers made with fresh ingredients from top suppliers...
Mazza Promoted At OTG
OTG Management has promoted Natalie Mazza to the position of chief product officer, responsible for product development, strategic business planning and team leadership, with a strong emphasis on creating solutions with technology. Mazza joined OTG nine years ago and...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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