Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

DEN, United Open 12 New Gates

DEN, United Open 12 New Gates

Denver International Airport (DEN) and United Airlines held a ceremony celebrating the completion of the Gate Expansion Program with the opening of new gates on Concourses A and B. The 12 new gates on A-West and 10 new gates on B-East are being leased by United...

XWELL Opens Treat at SLC

XWELL Opens Treat at SLC

XWELL, formerly the XpresSpa Group, has opened Treat upscale health and wellness center at Salt Lake City International Airport (SLC). The addition of SLC marks the third brick-and-mortar location of Treat, adding to Treat locations at Terminal 4 of John F. Kennedy...

MSY Launches Online Services

MSY Launches Online Services

Louis Armstrong New Orleans International Airport (MSY) announced new amenities to make parking more convenient, including online parking reservations in any of the airport’s four parking facilities and a new valet parking option with drop-off conveniently located on...

Lahbabi Named ACI-NA Deputy General Counsel

Lahbabi Named ACI-NA Deputy General Counsel

Airports Council International – North America (ACI-NA), has appointed Leila Lahbabi​ as its new deputy general counsel, effective January 1, 2023. Lahbabi currently serves as lead counsel for Charlotte Douglas International Airport (CLT) providing legal counsel on...

EYW Begins Concourse A Expansion

EYW Begins Concourse A Expansion

Key West International Airport (EYW) has embarked on a $100 million terminal expansion designed to improve the airport’s level of service and operational flexibility. The design for the new building calls for clear story windows on the south side, bringing the outside...

LAX Opens Terminal 4.5 Core

LAX Opens Terminal 4.5 Core

Los Angeles International Airport (LAX) has opened the Terminal 4.5 Core, the first major component of a $1.62 billion project to upgrade Terminals 4 and 5 at the airport. The Terminal 4.5 Core provides direct connectivity to the Terminal 5 baggage claim and check-in...

SEA Expands Spot Saver Program

SEA Expands Spot Saver Program

Seattle-Tacoma International Airport (SEA) is expanding the service hours of its Spot Saver TSA security check-in option until 10 p.m. nightly to reflect growing demand for the popular amenity. Originally piloted at SEA in 2021, Spot Saver virtual queuing allows...

Timber Pizza Opens At DCA

Timber Pizza Opens At DCA

Jackmont Hospitality and BMG Baldi Management Group, have partnered with MarketPlace Development to open Timber Pizza Co. at Washington Regan National Airport. Located on American Airlines Terminal E, Timber Pizza is open daily and serves artisanal pizzas, empanadas,...

HMSHost Opens BurgerFi At JAX

HMSHost Opens BurgerFi At JAX

HMSHost, ABCDE partner Lee Wesley Group, and fast-casual burger brand BurgerFi have opened a new location at Jacksonville International Airport (JAX). Located in Concourse A, BurgerFi offer travelers “next-level” burgers made with fresh ingredients from top suppliers...

Mazza Promoted At OTG

Mazza Promoted At OTG

OTG Management has promoted Natalie Mazza to the position of chief product officer, responsible for product development, strategic business planning and team leadership, with a strong emphasis on creating solutions with technology. Mazza joined OTG nine years ago and...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!