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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Two New F&B Locations Open At BWI
Baltimore/Washington International Thurgood Marshall Airport (BWI) and Fraport Maryland announced the addition of two new brands with ACDBE-ownership to the airport dining options with Rita’s Italian Ice and Brother’s BBQ Pitstop. Rita’s Italian Ice started in 1984...
Waymo Launches Autonomous Vehicle Service At PHX
Autonomous vehicle provider Waymo has launched a new service that allows travelers to take autonomous rides between the airport and downtown. Waymo is offering Trusted Tester participants the ability to try the ride with an autonomous specialist in the vehicle....
Gameway Unveils Ultra At LAX
Gameway, the premiere airport video gaming lounge, recently unveiled its new flagship Gameway Ultra location at the newly completed Delta Sky Way Terminal 3 at LAX. The sleek new store showcases a redesigned, immersive, trend-setting look, and expands Gameway’s luxury...
Slot Concession Hits $1B At LAS
Michael Gaughan’s Airport Slot Concession, which has been operating for 36 years at Harry Reid International Airport (LAS), this year celebrates the milestone of having generated one billion dollars in revenue over the lifetime of the airport contract. In recent...
Me & the Bees Hits AUS
Me & the Bees, the woman-and-Black-owned lemonade company founded in 2009 by teen entrepreneur Mikaila Ulmer, has launched at Austin-Bergstrom International Airport (AUS) thanks to a partnership with Delaware North, which operates food and retail services at the...
Pyle Joins MarketPlace PHL
MarketPlace PHL, the management company for PHL Food & Shops, which operates concessions at Philadelphia International Airport (PHL), has hired Dana Pyle as the new marketing and guest experience manager. In her new role, Pyle will head the marketing initiatives...
SJC Names New Planning Director
The city of San José’s Aviation Department has named Faiyaz Ali as deputy director of planning and development for Mineta San José International Airport (SJC). In his new role, Ali will develop, manage and deliver projects in the Capital Development Program at the...
MCO Debuts Information Communications System
Orlando International Airport (MCO) has unveiled the new state-of-the-art informational communications program for the recently opened 1.8 million square foot Terminal C that includes creative content on concessions and amenities alongside dynamic, automatically...
SFO’S T1 Achieves WELL Certification
The San Francisco International Airport’s (SFO) Harvey Milk Terminal 1 has become the first airport terminal in the world to earn a full WELL Core Certification, a performance-based system for measuring, certifying, and monitoring features of the built environment...
SEA Gives OK To New Projects
The Port of Seattle Commission authorized more than $250 million for two projects, the SEA Gateway and S Concourse Evolution, both of which are part of the $4.6 billion “Upgrade SEA” capital campaign. The $159 million SEA Gateway Project is a partnership with Alaska...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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