Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Two New F&B Locations Open At BWI

Two New F&B Locations Open At BWI

Baltimore/Washington International Thurgood Marshall Airport (BWI) and Fraport Maryland announced the addition of two new brands with ACDBE-ownership to the airport dining options with Rita’s Italian Ice and Brother’s BBQ Pitstop. Rita’s Italian Ice started in 1984...

Waymo Launches Autonomous Vehicle Service At PHX

Waymo Launches Autonomous Vehicle Service At PHX

Autonomous vehicle provider Waymo has launched a new service that allows travelers to take autonomous rides between the airport and downtown. Waymo is offering Trusted Tester participants the ability to try the ride with an autonomous specialist in the vehicle....

Gameway Unveils Ultra At LAX

Gameway Unveils Ultra At LAX

Gameway, the premiere airport video gaming lounge, recently unveiled its new flagship Gameway Ultra location at the newly completed Delta Sky Way Terminal 3 at LAX. The sleek new store showcases a redesigned, immersive, trend-setting look, and expands Gameway’s luxury...

Slot Concession Hits $1B At LAS

Slot Concession Hits $1B At LAS

Michael Gaughan’s Airport Slot Concession, which has been operating for 36 years at Harry Reid International Airport (LAS), this year celebrates the milestone of having generated one billion dollars in revenue over the lifetime of the airport contract. In recent...

Me & the Bees Hits AUS

Me & the Bees Hits AUS

Me & the Bees, the woman-and-Black-owned lemonade company founded in 2009 by teen entrepreneur Mikaila Ulmer, has launched at Austin-Bergstrom International Airport (AUS) thanks to a partnership with Delaware North, which operates food and retail services at the...

Pyle Joins MarketPlace PHL

Pyle Joins MarketPlace PHL

MarketPlace PHL, the management company for PHL Food & Shops, which operates concessions at Philadelphia International Airport (PHL), has hired Dana Pyle as the new marketing and guest experience manager. In her new role, Pyle will head the marketing initiatives...

SJC Names New Planning Director

SJC Names New Planning Director

The city of San José’s Aviation Department has named Faiyaz Ali as deputy director of planning and development for Mineta San José International Airport (SJC). In his new role, Ali will develop, manage and deliver projects in the Capital Development Program at the...

MCO Debuts Information Communications System

MCO Debuts Information Communications System

Orlando International Airport (MCO) has unveiled the new state-of-the-art informational communications program for the recently opened 1.8 million square foot Terminal C that includes creative content on concessions and amenities alongside dynamic, automatically...

SFO’S T1 Achieves WELL Certification

SFO’S T1 Achieves WELL Certification

The San Francisco International Airport’s (SFO) Harvey Milk Terminal 1 has become the first airport terminal in the world to earn a full WELL Core Certification, a performance-based system for measuring, certifying, and monitoring features of the built environment...

SEA Gives OK To New Projects

SEA Gives OK To New Projects

The Port of Seattle Commission authorized more than $250 million for two projects, the SEA Gateway and S Concourse Evolution, both of which are part of the $4.6 billion “Upgrade SEA” capital campaign. The $159 million SEA Gateway Project is a partnership with Alaska...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!