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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Travel Campaign Launched For RDU

Travel Campaign Launched For RDU

The Triangle Takeoff Coalition,  an alliance of high-profile companies and universities in the Research Triangle region of North Carolina, has launched a campaign to support the return to air travel at Raleigh Durham International Airport (RDU). The new campaign,...

CDA To Hosts Opportunities Expo

CDA To Hosts Opportunities Expo

The Chicago Department of Aviation (CDA) will host an Airport Expo and Job Fair next month for small businesses and individuals interested in learning about contracting and job opportunities at the Chicago O’Hare International (ORD) and Midway International (MDW)...

Arup, SOM To Design EWR Vision

Arup, SOM To Design EWR Vision

The Port Authority of New York and New Jersey (PANYNJ) has selected aviation planning and design firm Arup and architecture firm Skidmore, Owings & Merrill (SOM) to partner on an ambitious vision plan for future development of Newark Liberty International Airport....

XpresSpa Group Rebrands as XWELL

XpresSpa Group Rebrands as XWELL

XWELL is the new name of the XpresSpa Group, the company announced. Its existing brands - XpresSpa, Treat, XpresCheck and HyperPointe - will continue to operate under their existing names. XWELL describes itself as “the authority in health and wellness solutions for...

Native by Nyesha Opens at LAX

Native by Nyesha Opens at LAX

Native by Nyesha, a restaurant Chef Nyesha Arrington and Jackmont Hospitality, is officially open in the brand-new Terminal 3 at Los Angeles International Airport (LAX). Native by Nyesha features 2,500 square feet of dining space and can accommodate 120 guests at...

TPA Wins Best Restroom Contest

TPA Wins Best Restroom Contest

Tampa International Airport (TPA) has won the 2022 Cintas America's Best Restroom Contest. TPA’s sleek, modern and newly renovated Airside C restroom were among 10 finalists that were selected by Cintas Corporation based on cleanliness, visual appeal, innovation,...

Boston Public Market Opens At BOS

Boston Public Market Opens At BOS

HMSHost and Boston Public Market debuted a new location of the iconic local market at Boston Logan International Airport (BOS). “BPM at Boston Logan” is operated HMSHost at BOS, where the concessions program is managed by MarketPlace Development. The airport store...

SAN To Hold Outreach Event

SAN To Hold Outreach Event

The San Diego County Regional Airport Authority will host two virtual “Meet the Primes” events on November 1 and 8, to enable the local business community to connect with and learn from the airport authority, the airport authority’s partners, San Diego’s small...

MRG Opens The Café at DCA

MRG Opens The Café at DCA

The Marshall Retail Group (MRG) announced the opening of its latest food and beverage concept, The Café at DCA, with two locations at Ronald Reagan Washington National Airport (DCA). Locate in the both the north and south security checkpoints in DCA Terminal 2, The...

Hudson Extends Contract, Adds New Concepts At CHS

Hudson Extends Contract, Adds New Concepts At CHS

Hudson, a Dufry company, will redevelop its concessions portfolio at Charleston International Airport (CHS) as part of a new ten-year contract extension with the airport. Hudson will soon provide CHS passengers with new retail experiences such as Evolve by Hudson and...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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