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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
SFO Inks Union Deal With F&B Workers
San Francisco International Airport (SFO) said it has reached a tentative agreement with the union representing airport food service workers that provides for increased wages, health insurance and benefits. The deal with Unite Here! Local 2, which represents the food...
Ward Joins Bambuza As CDO
Bambuza Hospitality Group, an ACDBE-certified travel retail and restaurant specialist, has named Erik Ward to the role of chief development officer. Ward will oversee expansion and partnerships, and is tasked with further growing BHG’s airport and street-side...
Lynx Air Plans January International Launch
Lynx Air, the ultra-low-cost Canadian start-up carrier, will begin international service in January with flights between its home base of Calgary International Airport (YYC) and Orlando International (MCO), Los Angeles International (LAX) and Phoenix Sky Harbor...
Nakornkhet Named DEN CFO/EVP
Mike Nakornkhet has been named chief financial officer and executive vice president for Denver International Airport. He is responsible for overseeing the financial and strategic management of airport’s capital program and operating budget, with annual revenues of...
Modalis Launches airportCX Service
Vancouver-headquartered Modalis Infrastructure Partners has launched airportCX by Modalis, a customer experience-focused service that can help airports fully harness the difference that stellar customer experience can make. airportCX will offer a full-spectrum suite...
DTW Adds Passenger Assistance Programs
Detroit Metropolitan Wayne County Airport (DTW) is striving to enhance the customer experience at DTW by introducing two new initiatives to assist passengers in need: the DTW Dogs Pet Therapy program and the Hidden Disabilities Sunflower program. DTW Dogs program is...
PHL Spotlights New Concessions
Philadelphia International Airport (PHL) this week touted the opening of eight new shops and restaurants in recent months, and said that three additional concessions locations - Qdoba, Sbarro and Evolve - will be added by year end. The eight openings in the PHL Food...
U.S. Airports Dominate Connectivity Rankings
US airports are currently the most internationally connected airports in the world, according to the Megahubs 2022Â report released by OAG. The report, the first Megahubs update since the pandemic, found that 13 of the Top 20 most internationally connected airports are...
Canada Drops COVID-19 Border Restrictions
The Canadian government will drop all COVID-19 border restrictions for travelers entering Canada, beginning October 1. The government will no longer require proof of COVID-19 vaccination and pre- or on-arrival testing, and will eliminate quarantine and isolation...
Tech Enhancements Aid DFW Travelers
More technology will ease the passenger journey at Dallas Fort Worth International Airport (DFW) with the addition of contact-less shopping at three new locations. The stores feature  the latest grab-and-go technology, where travelers can scan their credit card for...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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