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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

SEA, PDX, YVR Partner on Green Initiative

SEA, PDX, YVR Partner on Green Initiative

The largest three commercial airports in the Cascadia Corridor, Seattle-Tacoma International Airport (SEA), Portland International Airport (PDX), and Vancouver International Airport (YVR) announced plans to cooperate on decarbonizing the aviation sector. The three...

MSP Adds Short Film Screening Room

MSP Adds Short Film Screening Room

Minneapolis St. Paul International Airport (MSP) has launched the See18 short film screening room for passengers looking to learn more about Minnesota and its culture. Located between Gates C18 and C19 at MSP Airport's Terminal 1, the screening room features 21 films,...

Johnson Named SVP At Jacobsen Daniels

Johnson Named SVP At Jacobsen Daniels

Jacobsen Daniels has promoted Matt Johnson to senior vice president. Johnson is responsible for leading the company’s planning division, which is comprised of three practice areas: planning, capital programs and infrastructure, and management strategy and services....

WinKitchen and Onsite News Now Open at PHL

WinKitchen and Onsite News Now Open at PHL

MarketPlace PHL has opened Southeast Asian cuisine restaurant WinKitchen and one-stop-shop Onsite News at Philadelphia International Airport.   Locate in Terminal F, quick-service eatery WinKitchen offers banh mi sandwiches, bao buns, pho, salads, and plenty of...

ACI Releases 2021 Traffic Rankings

ACI Releases 2021 Traffic Rankings

Airports Council International – North America has released its 2021 North American Airport Traffic Summary containing passenger, cargo and aircraft operations from 268 North American airports. In 2021, North American airports experienced an increase of 32 percent in...

SJC Now Powered By 100% Renewable Energy

SJC Now Powered By 100% Renewable Energy

Mineta San José International Airport (SJC) is now powered by 100% renewable energy, the airport said. SJC upgraded to San José Clean Energy’s TotalGreen service for all city-owned buildings at the Airport. TotalGreen provides 100% percent renewable, emission-free...

PIT Breaks Ground On Cargo Facility

PIT Breaks Ground On Cargo Facility

Pittsburgh International Airport (PIT) has broken ground a new 77,000 square-foot facility that will allow space for cargo expansion and introduce new technology and cargo handling capabilities to PIT. Scheduled to open in 2024, Cargo 4 will enhance the airport’s...

Steenstra Takes Helm At PortsToronto

Steenstra Takes Helm At PortsToronto

Roelof-Jan (RJ) Steenstra has begun his role as president and CEO of PortsToronto,owner and operator of Billy Bishop Toronto City Airport and the marine Port of Toronto. Steenstra previously was president and CEO of Fort McMurray Airport Authority. Steenstra replaces...

Ranieri To Lead CRW

Ranieri To Lead CRW

The Central West Virginia Regional Airport Authority has selected Dominique Ranieri to serve as Yeager Airport’s (CRW) new director and CEO. Ranieri will assume the new role immediately. She previously was CRW’s assistant airport director and chief operating officer....

AUS Appoints Chief Development Officer

AUS Appoints Chief Development Officer

Austin-Bergstrom International Airport (AUS) has appointed J Somer Shindler as chief development officer. Shindler will lead our the airport’s Journey With AUS airport improvement program and will oversee critical AUS teams like Planning & Development,...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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