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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
TPA Gets OK for New Airside D Terminal
The Hillsborough County Aviation Authority Board of Directors this week formally approved a new budget that includes funds to begin planning for the new $787.4 million Airside D Terminal at Tampa International Airport (TPA). Construction of Airside D Terminal is...
Destination Analysts Offers Fall Outlook
Frustrations with service issues and ongoing concerns about finances aren’t significantly impacting travel plans for the autumn season, research from Destination Analysts shows. The research was conducted in August with a survey of more than 4,000 American travelers....
New Kiosk Retail Opens At SEA
Two new stores, Glass Eye Studio and Africa’s Best, recently opened at Seattle Tacoma International Airport (SEA) as part of the airport’s kiosk program to provide more flexible and less expensive options for concessionaires. Glass Eye Studio offers handblown glass...
Minute Suites Opens at JFK T4
Minute Suites, which provides private suites for travelers during layovers, opened its first location in New York’s John F. Kennedy International Airport (JFK). The new site, in Terminal 4 near gate B39, features has seven suites and a bathroom with a shower. Minute...
Tastes on the Fly Partners For DEN Restaurant
Tastes on the Fly has partnered with one of Denver’s top chefs, Alex Seidel, in the opening of the Mercantile Dining & Provision restaurant at Denver International Airport (DEN), one of the rare occasions a James Beard Foundation Best Chef Winner will have a...
Bakker Named CEO of BagsID
Amsterdam-headquartered BagsID this week announced the appointment of Dave Bakker as chief executive officer of the image-based baggage recognition technology company. Bakker comes to BagsID from SITA, where he most recently served as senior vice-president, global...
PHL Opens New Retail Locations
MarketPlace PHL has opened two new shopping options in the B/C connector at Philadelphia International Airport. 1920 Merch promotes voting rights for all women and citizens through its unique products. With its apparel collection, the company celebrates the 19th...
Paradies Lagardère Wins BNA Contract
Paradies Lagardère has been awarded the dining and retail concessions contract for the new eight-gate satellite concourse at Nashville International Airport (BNA). The company will partner with two local small business owners, Amy Billing of Wine Down Nashville and...
AUS Selects Populous For Terminal Project
Global design firm Populous has been selected to reimagine the passenger experience for planned expansions at Austin-Bergstrom International Airport (AUS), leading all components of experiential design development, interior design and visioning related to a...
ORD Spotlights Minority Brewers
O’Hare International Airport (ORD) celebrated National Black Business Month by highlighting local beers made by minority brewers at several terminal locations. Beer from Turner Häus Brewery was on tap at Tortas Frontera restaurant, while Moor’s Brewery took...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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