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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

TPA Gets OK for New Airside D Terminal

TPA Gets OK for New Airside D Terminal

The Hillsborough County Aviation Authority Board of Directors this week formally approved a new budget that includes funds to begin planning for the new $787.4 million Airside D Terminal at Tampa International Airport (TPA). Construction of Airside D Terminal is...

Destination Analysts Offers Fall Outlook

Destination Analysts Offers Fall Outlook

Frustrations with service issues and ongoing concerns about finances aren’t significantly impacting travel plans for the autumn season, research from Destination Analysts shows. The research was conducted in August with a survey of more than 4,000 American travelers....

New Kiosk Retail Opens At SEA

New Kiosk Retail Opens At SEA

Two new stores, Glass Eye Studio and Africa’s Best, recently opened at Seattle Tacoma International Airport (SEA) as part of the airport’s kiosk program to provide more flexible and less expensive options for concessionaires. Glass Eye Studio offers handblown glass...

Minute Suites Opens at JFK T4

Minute Suites Opens at JFK T4

Minute Suites, which provides private suites for travelers during layovers, opened its first location in New York’s John F. Kennedy International Airport (JFK). The new site, in Terminal 4 near gate B39, features has seven suites and a bathroom with a shower. Minute...

Tastes on the Fly Partners For DEN Restaurant

Tastes on the Fly Partners For DEN Restaurant

Tastes on the Fly has partnered with one of Denver’s top chefs, Alex Seidel, in the opening of the Mercantile Dining & Provision restaurant at Denver International Airport (DEN), one of the rare occasions a James Beard Foundation Best Chef Winner will have a...

Bakker Named CEO of BagsID

Bakker Named CEO of BagsID

Amsterdam-headquartered BagsID this week announced the appointment of Dave Bakker as chief executive officer of the image-based baggage recognition technology company. Bakker comes to BagsID from SITA, where he most recently served as senior vice-president, global...

PHL Opens New Retail Locations

PHL Opens New Retail Locations

MarketPlace PHL has opened two new shopping options in the B/C connector at Philadelphia International Airport. 1920 Merch promotes voting rights for all women and citizens through its unique products. With its apparel collection, the company celebrates the 19th...

Paradies Lagardère Wins BNA Contract

Paradies Lagardère Wins BNA Contract

Paradies Lagardère has been awarded the dining and retail concessions contract for the new eight-gate satellite concourse at Nashville International Airport (BNA). The company will partner with two local small business owners, Amy Billing of Wine Down Nashville and...

AUS Selects Populous For Terminal Project

AUS Selects Populous For Terminal Project

Global design firm Populous has been selected to reimagine the passenger experience for planned expansions at Austin-Bergstrom International Airport (AUS), leading all components of experiential design development, interior design and visioning related to a...

ORD Spotlights Minority Brewers

ORD Spotlights Minority Brewers

O’Hare International Airport (ORD) celebrated National Black Business Month by highlighting local beers made by minority brewers at several terminal locations. Beer from Turner Häus Brewery was on tap at Tortas Frontera restaurant, while Moor’s Brewery took...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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