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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Civil Rights Trail Celebrated At BHM

Civil Rights Trail Celebrated At BHM

Hudson has opened The Civil Rights Trail Market, a store featuring items that commemorate the people and places that helped to advance social justice in the 1950’s and 1960’s, at Birmingham Shuttlesworth International Airport. The Civil Rights Trail Market is the...

PHL Opens New Concessions

PHL Opens New Concessions

PHL Food & Shops, a division of MarketPlace Development, has added a second location of Chick-fil-A in Terminal E and has reopened Bud & Marilyn’s in Terminal C at Philadelphia International Airport (PHL). These eateries join the robust roster of more than 170...

Hudson Inks Concessions Deal with COS

Hudson Inks Concessions Deal with COS

Hudson, a Dufry company, has been awarded seven-year concessions contract with Colorado Springs Airport (COS). The company plans to begin construction next year on three new retail locations at the airport. The new stores will operate under the HG COS Concessionaires...

SSP America Opens New Restaurant, Coffee Shops at OAK

SSP America Opens New Restaurant, Coffee Shops at OAK

Oakland International Airport (OAK) this week announced the grand opening of three new concessions, including two Peet’s Coffee locations and Oakland Draft House, all operated by SSP America. The Peet’s Coffee locations in Terminals One and Terminal Two and the...

ONT Names International Terminal After Dianne Feinstein

ONT Names International Terminal After Dianne Feinstein

Ontario International Airport (ONT) announced this week it will honor a major influencer in the airport’s return to local ownership by naming its international terminal after U.S. Sen. Dianne Feinstein (D-Calif.). The Ontario International Airport Authority (OIAA)...

Favors Named PHX Assistant Aviation Director/Chief Revenue Officer

Favors Named PHX Assistant Aviation Director/Chief Revenue Officer

The City of Phoenix Aviation Department, operator of Phoenix Sky Harbor International Airport (PHX), has appointed Roxann Favors as assistant aviation director – chief revenue officer, tasked with overseeing Business and Properties, Contracts and Services, Technology,...

SFO Adds Music Experience

SFO Adds Music Experience

San Francisco International Airport (SFO) announced this week the latest activation of an experiential series, “SFO Celebrates – Music in Golden Gate Park,” that celebrates the rich history of live music performances in Golden Gate Park with a photo essay, live...

CLT Partners with Edge4Vets

CLT Partners with Edge4Vets

Charlotte Douglas International Airport (CLT) has partnered with Edge4Vets to prepare and connect veterans, National Guard, transitioning military service personnel and their spouses to employment opportunities at the airport. Registration is underway for Edge4Vets...

Crilly Named Commercial Development VP At LEX

Crilly Named Commercial Development VP At LEX

Blue Grass Airport (LEX) has appointed Travis Crilly to the new position of vice president of commercial development, responsible for the management of airport property and commercial development, including tenant, concession, and operator lease development. Crilly...

AMAC Foundation Welcomes New Board Members

AMAC Foundation Welcomes New Board Members

The Airport Minority Advisory Council Foundation has appointed two individuals to its board of directors: Andres Garcia, vice president, program manager for AECOM and Sade Olanipekun-Lewis, vice president, operating and community partnerships for Vantage Airport...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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