Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
XpresSpa Group To Continue CDC Initiative
The XpresSpa Group and Ginkgo Bioworks will continue to support the Centers for Disease Control and Prevention’s (CDC’s) traveler-based SARS-CoV-2 genomic surveillance program through a new contract awarded this month.
CLEAR Launched At MKE
CLEAR this week announced the launch of expedited security screening lanes at Milwaukee Mitchell International Airport (MKE), the company’s first airport in Wisconsin and 45th across the U.S. Members use CLEAR’s network of dedicated lanes to verify their identity with...
AMAC Announces Board Leadership
The Airport Minority Advisory Council has revealed its new slate of at-large directors. The advocacy group is welcoming three new members and four returning member sot the AMAC Board of Directors. The appointees are: Karen Ellis, Chief Customer Experience Officer, San...
PANYNJ, Clear Channel Go Digital
The Port Authority of New York and New Jersey and Clear Channel Airports are embarking on a plan that will create new, world-class digital media infrastructure at the region’s airports. The agreement includes a new all-digital media network as part of LaGuardia’s...
BOS Launches Rewards Program
The Massachusetts Port Authority has launched a new rewards program for passengers. BOS Rewards at Boston Logan International Airport (BOS) is a free and secure passenger rewards, engagement, and customer experience enhancement program. Passengers who enroll in the...
Airline Operating Revenues Rise
Operating revenues at leading airlines in the United States were higher than pre-pandemic levels, according to analysis from TradingPedia. Despite operational hurdles and decade-high inflation, the airline industry has seen sizable improvement in international travel...
Frontier And DEN Break Ground On New Facility
Frontier Airlines and Denver International Airport (DEN) today celebrated a ceremonial groundbreaking for the new 120,000-square-foot ground boarding facility on the east end of Concourse A at DEN. The project includes the remodeling of 83,000 square feet of space,...
MUC Takes Experiences To New Heights
Munich Airport (MUC) has reopened its landside Munich Airport Center with a new experience for both passengers and guests. After a two-year closure due to the pandemic, the Center has reopened with a high-rope course that takes participants far above the airport...
Southern Steak & Oyster Opens at BNA
Popular Nashville eatery Southern Steak & Oyster has opened a new restaurant and bar in Concourse D at Nashville International Airport (BNA), according to airport developer Fraport USA. Operated in partnership with Skyport Hospitality, the 3,589 square foot...
PHX Launches Child Care Initiative
The City of Phoenix Aviation Department, operators of Phoenix Sky Harbor International Airport (PHX), this week launched an Airport Worker Child Care Scholarship Program to promote an added benefit for workers in the aviation industry and to help with recruiting and...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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