Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

XpresSpa Group To Continue CDC Initiative

XpresSpa Group To Continue CDC Initiative

The XpresSpa Group and Ginkgo Bioworks will continue to support the Centers for Disease Control and Prevention’s (CDC’s) traveler-based SARS-CoV-2 genomic surveillance program through a new contract awarded this month.

CLEAR Launched At MKE

CLEAR Launched At MKE

CLEAR this week announced the launch of expedited security screening lanes at Milwaukee Mitchell International Airport (MKE), the company’s first airport in Wisconsin and 45th across the U.S. Members use CLEAR’s network of dedicated lanes to verify their identity with...

AMAC Announces Board Leadership

AMAC Announces Board Leadership

The Airport Minority Advisory Council has revealed its new slate of at-large directors. The advocacy group is welcoming three new members and four returning member sot the AMAC Board of Directors. The appointees are: Karen Ellis, Chief Customer Experience Officer, San...

PANYNJ, Clear Channel Go Digital

PANYNJ, Clear Channel Go Digital

The Port Authority of New York and New Jersey and Clear Channel Airports are embarking on a plan that will create new, world-class digital media infrastructure at the region’s airports. The agreement includes a new all-digital media network as part of LaGuardia’s...

BOS Launches Rewards Program

BOS Launches Rewards Program

The Massachusetts Port Authority has launched a new rewards program for passengers. BOS Rewards at Boston Logan International Airport (BOS) is a free and secure passenger rewards, engagement, and customer experience enhancement program. Passengers who enroll in the...

Airline Operating Revenues Rise

Airline Operating Revenues Rise

Operating revenues at leading airlines in the United States were higher than pre-pandemic levels, according to analysis from TradingPedia. Despite operational hurdles and decade-high inflation, the airline industry has seen sizable improvement in international travel...

Frontier And DEN Break Ground On New Facility

Frontier And DEN Break Ground On New Facility

Frontier Airlines and Denver International Airport (DEN) today celebrated a ceremonial groundbreaking for the new 120,000-square-foot ground boarding facility on the east end of Concourse A at DEN. The project includes the remodeling of 83,000 square feet of space,...

MUC Takes Experiences To New Heights

MUC Takes Experiences To New Heights

Munich Airport (MUC) has reopened its landside Munich Airport Center with a new experience for both passengers and guests. After a two-year closure due to the pandemic, the Center has reopened with a high-rope course that takes participants far above the airport...

Southern Steak & Oyster Opens at BNA

Southern Steak & Oyster Opens at BNA

Popular Nashville eatery Southern Steak & Oyster has opened a new restaurant and bar in Concourse D at Nashville International Airport (BNA), according to airport developer Fraport USA. Operated in partnership with Skyport Hospitality, the 3,589 square foot...

PHX Launches Child Care Initiative

PHX Launches Child Care Initiative

The City of Phoenix Aviation Department, operators of Phoenix Sky Harbor International Airport (PHX), this week launched an Airport Worker Child Care Scholarship Program to promote an added benefit for workers in the aviation industry and to help with recruiting and...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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