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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
LAX Debuts Train Car for Automated People Mover
Los Angeles Mayor Eric Garcetti joined city, federal and airport officials this week to unveil the first Automated People Mover (APM) train car, INNOVIA 300 APM, at Los Angeles International Airport (LAX). LAX will be the first U.S. airport to feature the INNOVIA 300...
ReachTV Brings New Series to Airport Screens
ReachTV this week announced that a new original series “Tim Storey Presents,” an in-depth interview series hosted by the author and life strategist Tim Storey, is premiering this month on ReachTV’s 2500-plus screens in 90 commercial airports across the country. Each...
OAK to Add Five Electric Buses
The Port of Oakland Commissioners has approved the purchase of five electric buses from BYD Coach and Bus that will be used for parking shuttle buses at Oakland International Airport (OAK), beginning in 2024. These will be the first battery-electric buses to be put in...
LGA Completes $4B Terminal B Project
The Port Authority of New York and New Jersey (PANYNJ) and LaGuardia Gateway Partners (LGP), this week said the last two gates of the new terminal at LaGuardia Airport (LGA) have opened, formally completing the project. Holding a 35-year lease, LGP will continue to...
TPA Begins Biometric Screening at Boarding Gates.
After a years-long pilot program, Tampa International Airport (TPA) said this week that biometric screening is now ready for use at some airport gates. The new technology enables passengers to walk up to the gate and have the biometric scanner take their photo,...
RDU Is Latest to Launch Sunflower Lanyard Program
Raleigh Durham International Airport (RDU) this week became the latest U.S. airport to partner with the Hidden Disabilities Sunflower Organization to distribute sunflower-branded products that discreetly indicate the wearer may need extra assistance or time when...
U.S. Travel Launches Sustainable Travel Coalition
The U.S. Travel Association (USTA) this week announced the launch of its new Sustainable Travel Coalition, which aims to align the travel, transportation and technology sectors in developing and advancing strategies to enable a more sustainable U.S. travel industry....
ATL, DFW, DEN Top ACI World 2021 Global Passenger Traffic Dataset
Airports Council International World (ACI World) this week published its 2021 Airport Traffic Dataset, revealing the magnitude of the aviation industry’s recovery, with Hartsfield-Jackson Atlanta International Airport (ATL) ( 75.7 million passengers, up 76.4 percent);...
Gennoe Named TYS Finance VP
The Metropolitan Knoxville Airport Authority (MKAA), operator of McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX), has named Susan Gennoe as its new vice president of finance. In her new role, Gennoe will be responsible for managing and directing the...
Dolliole, Rhee, Gallant, Bheodari Join ACI-NA Leadership
Airports Council International – North America (ACI-NA) announced the election of Kevin Dolliole, director of aviation for the Louis Armstrong New Orleans International Airport (MSY), as Vice Chair, and Jamie Rhee, commissioner for the Chicago Department of Aviation...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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