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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

LAX Debuts Train Car for Automated People Mover

LAX Debuts Train Car for Automated People Mover

Los Angeles Mayor Eric Garcetti joined city, federal and airport officials this week to unveil the first Automated People Mover (APM) train car, INNOVIA 300 APM, at Los Angeles International Airport (LAX). LAX will be the first U.S. airport to feature the INNOVIA 300...

ReachTV Brings New Series to Airport Screens

ReachTV Brings New Series to Airport Screens

ReachTV this week announced that a new original series “Tim Storey Presents,” an in-depth interview series hosted by the author and life strategist Tim Storey, is premiering this month on ReachTV’s 2500-plus screens in 90 commercial airports across the country. Each...

OAK to Add Five Electric Buses

OAK to Add Five Electric Buses

The Port of Oakland Commissioners has approved the purchase of five electric buses from BYD Coach and Bus that will be used for parking shuttle buses at Oakland International Airport (OAK), beginning in 2024. These will be the first battery-electric buses to be put in...

LGA Completes $4B Terminal B Project

LGA Completes $4B Terminal B Project

The Port Authority of New York and New Jersey (PANYNJ) and LaGuardia Gateway Partners (LGP), this week said the last two gates of the new terminal at LaGuardia Airport (LGA) have opened, formally completing the project. Holding a 35-year lease, LGP will continue to...

TPA Begins Biometric Screening at Boarding Gates.

TPA Begins Biometric Screening at Boarding Gates.

After a years-long pilot program, Tampa International Airport (TPA) said this week that biometric screening is now ready for use at some airport gates. The new technology enables passengers to walk up to the gate and have the biometric scanner take their photo,...

RDU Is Latest to Launch Sunflower Lanyard Program

RDU Is Latest to Launch Sunflower Lanyard Program

Raleigh Durham International Airport (RDU) this week became the latest U.S. airport to partner with the Hidden Disabilities Sunflower Organization to distribute sunflower-branded products that discreetly indicate the wearer may need extra assistance or time when...

U.S. Travel Launches Sustainable Travel Coalition

U.S. Travel Launches Sustainable Travel Coalition

The U.S. Travel Association (USTA) this week announced the launch of its new Sustainable Travel Coalition, which aims to align the travel, transportation and technology sectors in developing and advancing strategies to enable a more sustainable U.S. travel industry....

ATL, DFW, DEN Top ACI World 2021 Global Passenger Traffic Dataset

ATL, DFW, DEN Top ACI World 2021 Global Passenger Traffic Dataset

Airports Council International World (ACI World) this week published its 2021 Airport Traffic Dataset, revealing the magnitude of the aviation industry’s recovery, with Hartsfield-Jackson Atlanta International Airport (ATL) ( 75.7 million passengers, up 76.4 percent);...

Gennoe Named TYS Finance VP

Gennoe Named TYS Finance VP

The Metropolitan Knoxville Airport Authority (MKAA), operator of McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX), has named Susan Gennoe as its new vice president of finance. In her new role, Gennoe will be responsible for managing and directing the...

Dolliole, Rhee, Gallant, Bheodari Join ACI-NA Leadership

Dolliole, Rhee, Gallant, Bheodari Join ACI-NA Leadership

Airports Council International – North America (ACI-NA) announced the election of Kevin Dolliole, director of aviation for the Louis Armstrong New Orleans International Airport (MSY), as Vice Chair, and Jamie Rhee, commissioner for the Chicago Department of Aviation...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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